Mandy Roman Email & Phone Number
Vice President Operations @ MAP Communications
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Mandy Roman Location
- Chesapeake, VA, US
Mandy Roman Work
- Vice President Operations @ (April 2025 - Present)
- Director, Call Center Operations-US @ (October 2019 - April 2025)
- Director, Contact Center Operations- US @ (May 2017 - October 2019)
- Director of Operations @ (May 2015 - May 2017)
- Sr. Operations Manager @ (November 2013 - May 2015)
- Operations Manager, Customer Service @ (September 2011 - November 2013)
- District Credit Manager @ (February 2008 - September 2008)
- Customer Service Manager @ (October 2004 - February 2008)
Mandy Roman Education
- University of Phoenix Online
(Business Administration, Management and Operations)
2001-2005 - Kansas City Kansas Community College 1995-1998
Mandy Roman Skills
- Business Strategy
- Problem Solving
- Training
- People Development
- Leadership Development
- Coaching
- Analytical Skills
- Client Services
- Training & Development
- Operational Planning
- Strategic Planning
- Account Management
- Process Improvement
- Leadership
- Call Centers
- Customer Satisfaction
- Customer Experience
- Business Process Improvement
- Operations Management
- Workforce Management
- Performance Management
- Project Management
- Contact Centers
- Vendor Management
- CRM
- Sales
- Customer Relationship Management (CRM)
- BPO
- Medicare
- HIPAA
- Credit Cards
- Workforce Planning
- Internal Communications
- Health Insurance
- Resource Management
- Management
- Customer Service
- Team Building
- Team Management
- Team Leadership
- Cross-functional Team Leadership
- Organizational Leadership
- Call Center Development
- Customer Experience Management
- Net Promoter Score
- Outsourcing Management
- Multi-Site Operations
- Multi-Site Project Management
- Communication Skills
- Exceptional People Skills
- Provider Relations
- HMO
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
- Multi Site Operations
- Multi Site Project Management
Mandy Roman Summary
- Mandy Roman, based in Chesapeake, VA, US, is currently a Vice President Operations at MAP Communications. Mandy Roman brings experience from previous roles at MAP Communications, STERICYCLE COMMUNICATIONS SOLUTIONS INC and Legal Intake Professionals. Mandy Roman holds a 2001 - 2005 University of Phoenix Online. With a robust skill set that includes Business Strategy, Problem Solving, Training, People Development, Leadership Development and more. Mandy Roman has 6 emails and 8 mobile phone numbers on RocketReach.
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