Mandy I. Email
Service Delivery Manager @ Reflective IT Solutions Ltd
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Mandy I. Location
- London, England, GB
Mandy I. Work
- Service Delivery Manager @ (March 2020 - Present)
- Service Desk Manager @ (October 2015 - March 2020)
- Service Desk Manager (Contract) @ (February 2011 - September 2011)
- IT Service Desk Manager (Contract) @ (January 2008 - January 2010)
- Incident Management Analyst @ Houses of Parliament (September 2007 - July 2008)
- Customer Relations Officer @ Houses of Parliament (October 2006 - September 2007)
- Helpdesk Analyst and Helpdesk Manager @ (January 2002 - January 2004)
Mandy I. Education
- London South Bank University
(BA (Hons) Business Studies)
Mandy I. Skills
- Change Management
- Help Desk Support
- Team Leadership
- Business Process
- ITIL Certified
- Project Delivery
- SQL
- Information Technology
- Problem Solving
- PRINCE2
- Stakeholder Management
- Business Analysis
- ITIL
- Motivation
- Service Desk Management
- Citrix
- Service Delivery
- Training
- Escalation Process
- Stakeholder Engagement
- Incident Management
- Client Services
- Customer Service
- PowerPoint
- IT Service Management
- Management
- Service Level Agreements
- Service Improvement
- Service Desk
- Major Incident Management
- IT Service Delivery
- Service Levels
- IT Operations
Mandy I. Summary
- Mandy I., based in London, England, GB, is currently a Service Delivery Manager at Reflective IT Solutions Ltd. Mandy I. brings experience from previous roles at Reflective IT Solutions Ltd, Office of Fair Trading, The Natural History Museum and Houses of Parliament. Mandy I. holds a London South Bank University. With a robust skill set that includes Change Management, Help Desk Support, Team Leadership, Business Process, ITIL Certified and more. Mandy I. has 2 emails on RocketReach.
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