Customer Success Manager @ (August 2020 - October 2021)
Implementation Manager @ (November 2017 - August 2020)
Implementation Manager @ (January 2014 - October 2017)
Lead, Client Implementations and Support Team: @ (January 2012 - January 2014)
Associate, Client Implementations and Support Team @ (January 2011 - January 2012)
Malika Hogan Education
Lake Forest Graduate School of Management
Master of Business Administration - MBA
2016-2019
DePaul University
BA
2008-2010
Malika Hogan Skills
AHA
Account Management
Adobe Acrobat
Analytical Skills
Business Process Improvement
Change Management
Client Expectations Management
Client Relations
Communication
Cultural Diversity
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer-focused Service
Foreign Languages
Higher Education
Insurance
Leadership
Linux
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft Word
Mozilla
Online Marketing
Postman
PowerPoint
Process Efficiency
Process Improvement
Product Management
Project Implementation
Project Management
Public Speaking
Research
Russian
Software Documentation
Staff Training
Tableau
Team Building
Technical Documentation
Training
Visio
Windows 7
Malika Hogan Summary
Malika Hogan, based in Chicago, IL, US, is currently a Senior Customer Success Manager at SpatialKey (an Insurity company). Malika Hogan brings experience from previous roles at Trustmark, Trustmark Voluntary Benefit Solutions and HyperQuest. Malika Hogan holds a 2016 - 2019 Master of Business Administration - MBA @ Lake Forest Graduate School of Management. With a robust skill set that includes AHA, Account Management, Adobe Acrobat, Analytical Skills, Business Process Improvement and more. Malika Hogan has 1 emails and 2 mobile phone numbers on RocketReach.
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