Head of IT Services @ (June 2020 - September 2025)
IT Professional Services Manager @ (July 2018 - June 2020)
Service Desk and Support Manager @ (January 2016 - July 2018)
Technical Support Team Leader @ (August 2013 - December 2015)
Senior Support Consultant @ (March 2012 - August 2013)
2nd Line Technical Support Team Lead @ (July 2008 - March 2012)
IT Support Lead @ (May 2006 - June 2008)
Helpdesk Supervisor (acting) @ (March 2004 - May 2006)
Database Administrator @ Parkman PLC (October 2002 - March 2004)
Malcolm Slack Education
London South Bank University
MSc Computer Systems and Networks (Information Technology)
2005-2007
University of the West Indies
B.A. Computer Science (Hons (Computer Science)
1998-2002
Malcolm Slack Skills
Active Directory
Agile Methodologies
Analytical Skills
Cisco Networking
Cybersecurity
Desktop Support
Desktop Support Management
General Data Protection Regulation (GDPR)
Google Workspace
Group Policy
Hardware
Help Desk Support
IT Infrastructure Management
IT Integration
IT Management
IT Operations
IT Projects
IT Service Management
IT Services
IT Strategy
ITIL
ITIL Certified
Incident Management
Information Technology
Infrastructure
Jira
Mac OS X
Microsoft 365
Microsoft Exchange
Microsoft Intune
Network Administration
Office 365
Operations Management
People Management
Recovery Strategies
Security Awareness
Servers
Service Delivery
Service Desk
Service Desk Management
Service-Level Agreements (SLA)
Software Installation
Stakeholder Management
Startups
Strategic Influence
Strategic Planning
Strategy
Support Management
TCP/IP
Team Leadership
Team Management
Technical Operations
Technical Support
Technology Leadership
Terminal Services
VMware
VMware Infrastructure
VPN
Windows
Windows 10
Windows Server
Malcolm Slack Summary
Malcolm Slack, based in London, GB, is currently a Technical Operations Manager at Logixal. Malcolm Slack brings experience from previous roles at Dataquest Group. Malcolm Slack holds a 2005 - 2007 MSc Computer Systems and Networks in Information Technology @ London South Bank University. With a robust skill set that includes Active Directory, Agile Methodologies, Analytical Skills, Cisco Networking, Cybersecurity and more. Malcolm Slack has 2 emails on RocketReach.
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