Malcolm MacLennan Email & Phone Number
Co-Founder and Owner @ Cadence BPO Limited
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Malcolm MacLennan Location
- Kilmarnock, GB
Malcolm MacLennan Work
- Co-Founder and Owner @ (October 2021 - Present)
- Site Director @ (January 2019 - September 2021)
- Client Services Director @ 1Call Direct (November 2009 - June 2018)
- Client Operations Manager @ (June 2006 - October 2009)
- Business Manager @ (January 2005 - December 2007)
- Service Delivery Manager @ (January 2003 - December 2005)
- Senior Team Manager @ (January 2001 - December 2003)
- Lead Team Manager @ (January 2000 - December 2001)
- Outsource Relationship Manager @ (January 2004 - December 2004)
- Store Manager @ (January 1996 - December 2000)
- Store Manager @ (January 1990 - December 1996)
Malcolm MacLennan Education
- University of the West of Scotland
BA Business Information Technology (Marketing)
1989-1993 - Williamwood High School
Malcolm MacLennan Skills
- Contact Centers
- Call Center
- BPO
- Outsourcing
- Customer Experience
- Telemarketing
- Account Management
- Change Management
- Business Process Improvement
- New Business Development
- Business Strategy
- Customer Retention
- Team Management
- Leadership
- Call Centers
- Performance Management
- Business Development
- Relationship Management
- Operations Management
- CRM
- Sales
- Lead Generation
- Sales Process
- Time Management
- Workforce Management
- Financial Services
- Strategy
- Service Delivery
- Marketing
- Management
- B2B
- Customer Satisfaction
- Customer Acquisition
- Sales Operations
- Inbound Marketing
- Solution Selling
- Business Transformation
- Stakeholder Management
- Analytics
- Direct Marketing
- Call Center Development
- Team Leadership
- P&L Management
- Customer Engagement
- Campaign Management
- Contact Center Management
- Multi-channel Marketing
- B2C
- Outsourcing Management
- E-commerce
- E Commerce
- Business Analysis
- Merchandising
- Strategic Planning
- Customer Service
- Multi Channel Marketing
- Project Management
Malcolm MacLennan Summary
- Malcolm MacLennan, based in Kilmarnock, GB, is currently a Co-Founder and Owner at Cadence BPO Limited. Malcolm MacLennan brings experience from previous roles at Sitel, 1Call Direct and Kura (CS) Ltd. Malcolm MacLennan holds a 1989 - 1993 BA Business Information Technology in Marketing @ University of the West of Scotland. With a robust skill set that includes Contact Centers, Call Center, BPO, Outsourcing, Customer Experience and more. Malcolm MacLennan has 2 emails and 1 mobile phone numbers on RocketReach.
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