Makula Technology Information

Most industrial machinery companies are still running after-sales service on spreadsheets, email threads, and institutional knowledge that walks out the door when someone leaves. The software that exists for this problem is mostly built for generic field service that cater to HVAC companies, IT support, and facilities teams. It does not understand installed base management, machinery-specific service contracts, or the operational complexity of managing hundreds of customer machines across distributed locations. Makula is purpose-built for machinery manufacturers, distributors, and OEMs who need to do this properly. Our field service management platform connects your installed base, your technician scheduler, your back office help desk and a customer portal all in one connected system. Service directors and after-sales managers have the tools they need to digitalise their field service operations, hit SLA targets, and generate recurring revenue by after-sales visits into a measurable profit centre. For plants, factories and manufacturing facilities managing internal maintenance, our CMMS module handles work orders, preventive maintenance scheduling, and spare parts and asset tracking within the same platform. Maintenance managers can reduce downtime and streamline audit and compliance to ensure maximum productivity of their machines. Makula's Industrial AI module is built into the platform, designed to support your maintenance needs. It helps your service team diagnose faults faster and preserve the institutional knowledge that walks out the door when an experienced technician leaves. If your after-sales operation is still running on disconnected systems, the cost is already showing up somewhere. Makula is how you fix that.