MainTrax Information

MainTrax helps organizations harness business intelligence through speech and voice analytics technology to optimize contact center performance. MainTrax also has worked with over a dozen different speech technologies helping over 300 contact centers best utilize their speech analytics software. Free of allegiance to any one speech technology, MainTrax helps companies in a variety of ways: - Speech analytics services to help companies build their business applications with categories, complex language patterns and business rules. - Speech to text comparison workbench to help companies determine best transcription vendor for accuracy, speed and price. (10 different STT vendors) - Analytics workbench to apply business rules against transcriptions to generate voice data insights for BI tools. Any STT tool pushed to any BI tool. - Extract voice data from legacy recording with meta data for analytics, transcription, reporting and other technology engines. Convert nonstandard audio recordings into standard files in near real time.