Mahmoud Refaat Email
Contact Center Delivery Lead @ AXA Partners
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Mahmoud Refaat Location
- Catalonia, Spain
Mahmoud Refaat Work
- Contact Center Delivery Lead @ (June 2026 - Present)
- CX Senior Platform Engineer @ (April 2023 - June 2026)
- CX Platform Engineer @ (March 2020 - March 2023)
- Senior Supervisor Telecommunication Engineer @ (January 2018 - March 2020)
- Supervisor Telecommunication Engineer @ (January 2017 - December 2017)
- Senior Telecommunication Engineer @ (January 2013 - December 2013)
- Telecommunications Engineer @ (January 2008 - December 2012)
Mahmoud Refaat Education
- Bachelor of communications and electronics engineering, Cairo University, Cairo, Egypt.
Bachelor of communications and electronics engineering (Electrical, Electronics and Communications Engineering)
2002-2007 - Approved by the Spanish Ministry of Education as a Telecommunications Engineer, based upon my Egyptian certificate.
Telecommunications Engineering
2010
Mahmoud Refaat Skills
- ACD
- Amazon Web Services (AWS)
- Arabic
- Architecture
- Artificial Intelligence (AI)
- Avaya
- CCNA
- Call Center
- Call Centers
- Cisco Call Manager
- Cisco Technologies
- Confluence
- Contact Centers
- Customer Experience
- English
- Genesys
- Genesys Cloud
- Google Cloud Platform (GCP)
- H.323
- Interactive Voice Response (IVR)
- Jira
- Large Language Models (LLM)
- Softphone
- Solution Architecture
- Switches
- Telecommunications
- Telephony
- Troubleshooting
- Voice over IP (VoIP)
Mahmoud Refaat Summary
- Mahmoud Refaat, based in Catalonia, Spain, is currently a Contact Center Delivery Lead at AXA Partners. Mahmoud Refaat brings experience from previous roles at eDreams ODIGEO and Xceed. Mahmoud Refaat holds a 2002 - 2007 Bachelor of communications and electronics engineering in Electrical, Electronics and Communications Engineering @ Bachelor of communications and electronics engineering, Cairo University, Cairo, Egypt.. With a robust skill set that includes ACD, Amazon Web Services (AWS), Arabic, Architecture, Artificial Intelligence (AI) and more. Mahmoud Refaat has 1 emails on RocketReach.
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