Mahender Kumar Email
Head of Call Center - Customer Experience and Sales Head @ Zeroharm Sciences
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Mahender Kumar Location
- Hyderabad, IN
Mahender Kumar Work
- Head of Call Center - Customer Experience and Sales Head @ (September 2025 - Present)
- Operations Manager @ (September 2023 - January 2025)
- Operations Manager @ (July 2022 - September 2023)
- Operations Manager @ BPO Convergence Pvt Ltd (August 2021 - June 2023)
- Operations Manager @ (January 2021 - August 2021)
- Operations Manager @ (August 2019 - October 2020)
- Operations Manager @ (November 2017 - July 2019)
- Deputy Operations Manager @ DR.ITM LTD (November 2014 - August 2017)
- Assistant Manager @ TATWA Technologies Ltd (June 2014 - November 2014)
Mahender Kumar Education
- All India Institute of Business Management
Master of Business Administration - MBA (Business Administration and Management, General)
2009-2011 - Durga Bhavani High School
Mahender Kumar Skills
- Analytical Skills
- Business Process
- Business Process Outsourcing (BPO)
- Customer Acquisition
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Support
- Leadership
- Lean Six Sigma Green Belt
- Management
- Operations Management
- Order Management
- People Management
- Performance Improvement
- Performance Management
- Revenue & Profit Growth
- Sales
- Service Delivery
- Service-Level Agreements (SLA)
- Team Management
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Business Process Outsourcing
- Customer Relationship Management
Mahender Kumar Summary
- Mahender Kumar, based in Hyderabad, IN, is currently a Head of Call Center - Customer Experience and Sales Head at ZeroHarm Sciences. Mahender Kumar brings experience from previous roles at Square Business Services Pvt Ltd, 3i Infotech Ltd., BPO Convergence Pvt Ltd and Medlife.com. Mahender Kumar holds a 2009 - 2011 Master of Business Administration - MBA in Business Administration and Management, General @ All India Institute of Business Management. With a robust skill set that includes Analytical Skills, Business Process, Business Process Outsourcing (BPO), Customer Acquisition, Customer Relationship Management (CRM) and more.
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