Mahbub Rahman Email & Phone Number
Senior Technical Program Manager @ British Airways
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Mahbub Rahman Location
- London, England, GB
Mahbub Rahman Work
- 2024 -now Senior Technical Program Manager @
- 2025 -now Technical Lead @
- 2020 -2025 AI Delivery Director @
- 2017 -2020 Technical AI Program Manager @
- 2015 -2017 Program Manager @
- 2012 -2015 IT Project Manager @
- 2009 -2012 System Development Manager @
- 2007 -2009 Senior IT Consultant @
- 2006 -2007 Technical Development Lead @
- 2004 -2006 Senior Software Engineer @
- 2001 -2004 Software Engineer @
- 2000 -now Territorial Army @
- 2000 -2000 Software Programmer Intern @ Nortel Networks
Mahbub Rahman Education
- Durham University
Bachelor's degree (Computer Software Engineering)
- Durham University
- University of Birmingham
Mahbub Rahman Skills
- Project Management
- Business Process Re-engineering
- Requirements Management
- Contact Centre Technology
- Contact Centers
- Contact Center Management
- Contact Centre Transformation
- Contact Center Optimization
- Contact Center Strategy
- Contact Centre Design
- IVR
- CTI
- ACD
- wfm
- CRM
- Quality Management
- NICE Call Recording
- Customer Surveys
- Speech Analytics
- Cisco Call Manager
- PCI Standards
- verint
- Symon
- Avaya
- Genesys
- exony
- Business Analysis
- Business Transformation
- Telecommunications
- Business Process Improvement
- PRINCE2
- SDLC
- Call Centers
- Service Delivery
- Project Delivery
- Business Process
- Customer Experience
- Telco
- Requirements Analysis
- IT Management
- BSS
- Requirements Gathering
- Cisco Technologies
- Outsourcing
- Project Portfolio Management
- Vendor Management
- Integration
- Customer Relationship Management Crm
- Aviation
- Technology
- Business Process Re Engineering
- Solutions
- RFI
- Workshops
- Artificial Intelligence
- Business Requirements
- Technology Integration
- Digital Project Delivery
- Machine Learning
- Digital Project Management
- Technology Solutions
- Customer Relationship Management
Mahbub Rahman Summary
- Mahbub Rahman, based in London, England, GB, is currently a Senior Technical Program Manager at British Airways. Mahbub Rahman brings experience from previous roles at AstraZeneca, SITA and Emirates. Mahbub Rahman holds a Bachelor's degree in Computer Software Engineering @ Durham University. With a robust skill set that includes Project Management, Business Process Re-engineering, Requirements Management, Contact Centre Technology, Contact Centers and more. Mahbub Rahman has 4 emails and 1 mobile phone numbers on RocketReach.
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