Maha M. Email & Phone Number
Head of Sales, Operations and Business Development @ Empowerment Technologies Inc.
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Maha M. Location
- St. Catharines, ON, CA
Maha M. Work
- Head of Sales, Operations and Business Development @ (December 2023 - Present)
- Brand Experience Manager @ (January 2021 - December 2023)
- Head of Customer Experience @ (October 2019 - January 2021)
- Operations and Account Management @ (April 2014 - October 2019)
- Account Manager @ (January 2014 - January 2019)
- Trainer and Onboarding Specialist @ (April 2013 - August 2014)
- Senior Quality Assurance Manager @ (January 2007 - January 2014)
- Senior Supervisor @ (February 2008 - April 2013)
Maha M. Education
- University of Waterloo
Certificate in Distribution and Logistics Management
2024-2024 - University of Waterloo
Certificate in Total Quality Fundamentals
2024-2024 - University of Waterloo
Certificate in Understanding the Human Resources Function
2024-2024 - University of Waterloo
Certificate in Supply Chain Management Fundamentals
2024-2024 - Udemy
Business Branding With Personality: Build An Authentic Brand
2024-2024 - McMaster University Continuing Education
Project Management
2022-2022 - Dale Carnegie Training
Dale Carngie Course for Leaders
2020-2020 - Brock University
Bachelor of Business Administration (BBA) Honours with a concentration in HR and Operations
2004-2008 - McMaster University
Executive Master in Project Management
- University of Waterloo
Certificates in: Supply Chain Management Fundamentals (Distribution & Logistics Management, Total Qu)
Maha M. Skills
- Agile & Waterfall Methodologies
- Agile Methodologies
- Analytical Skills
- Brand Awareness
- Brand experience
- Branding
- Business Administration
- Business Coaching
- CRM Integration
- CRM Program Management
- Coaching & Mentoring
- Contact Center Operations
- Content Management
- Contract Negotiation
- Cost Engineering
- Cross-functional Alignment
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Consulting
- Customer Experience Management
- Customer Experience Transformation
- Customer Insight
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Management
- Distribution Management
- E-Commerce
- Enterprise Account Management
- Escalations Management
- Frontline Leadership
- Global Leadership
- HR Operations
- High Quality Standards
- Human Resources (HR)
- Increase Productivity
- KPI Dashboards
- Leadership Development
- Leadership Management
- Leadership Mentoring
- Lean Processes
- Logistics Management
- M&A Integration
- Net Promoter Score
- Operational Efficiency
- Operational Excellence
- Operational Execution
- Operational Strategy
- Operations Management
- P&L Management
- People Management
- Process Optimization (Manufacturing)
- Project Management
- ROI Optimization
- Reducing Operating Costs
- Retention Strategies
- Risk Management
- Root Cause Analysis
- Sales Enablement
- Sales Operations
- Service Automation
- Service Delivery Optimization
- Service Improvement Plans
- Solution-oriented
- Strategic Customer Development
- Streamlining Complex Work Processes
- Supply Chain Management
- Supply Chain Optimization
- Third-Party Logistics (3PL)
- Total Quality Management (TQM)
- VIP management
- Web Content Writing
Maha M. Summary
- Maha M., based in St. Catharines, ON, CA, is currently a Head of Sales, Operations and Business Development at Empowerment Technologies Inc.. Maha M. brings experience from previous roles at Empowerment Technologies Inc. and One Touch Direct. Maha M. holds a 2024 - 2024 Certificate in Distribution and Logistics Management @ University of Waterloo. With a robust skill set that includes Agile & Waterfall Methodologies, Agile Methodologies, Analytical Skills, Brand Awareness, Brand experience and more. Maha M. has 1 emails and 1 mobile phone numbers on RocketReach.
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