Magellan Solutions USA (MSUSA) Information

Magellan Solutions USA is a global leader in contact/call center, business process outsourcing, and efficiency consultant services. Our core competencies are: (1) Inbound Call Center Services - using dedicated/shared resource model; providing customer care support, order taking, help desk, tech support, reservations, social media customer service, chat/email support, pre/post sales interactions, and blended call services. (2) Outbound Call Center Services - using dedicated resource model; providing lead generation, telemarketing, IC marketing, campaign management, market research/surveys, and up-selling products and services initiatives. (3) Business Process Outsourcing Services - using dedicated resource model; providing data management, system maintenance support, legal service document management, accounting service support, and general to specialized administrative/technical support. (4) Consultant Services - providing process efficiency and cost mitigation opportunities for government agencies, medical, automotive, telecommunication, technology, energy, retail, and service industries. Our infrastructure: 1500 Employee Capacity, Customer Relations Mgmt., Computer Telephony System, Skills Based Routing, Interactive Voice Response, Dynamic Call Blending, Automatic Call Distro System, Call/Agent Reporting, PaBX/Dialer Software, and Call Recording Capabilities. We provide high quality Customer Service, Best Practice Process Management, Various Cost Saving Propositions, Process Transparency and Integration, Cutting-Edge Communication and Data Management and Continuous Process Improvements. Magellan Solutions USA we "We Strive to Excel".