Madison Smith Email & Phone Number
Program and Operations Supervisor, Senior @ CITY OF RICHMOND DEPARTMENT OF PUBLIC UTILITIES
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Madison Smith Location
- Virginia, United States
Madison Smith Work
- 2025 -now Program and Operations Supervisor, Senior @
- 2024 -2025 Program and Operations Supervisor @
- 2021 -2023 Client Services Manager @
- 2018 -2021 Client Services Team Lead @
- 2012 -2023 Crew Member @
- 2012 -2018 Tier 2 Support Analyst - Client Services @
- 2012 -2012 Content Quality Assurance Analyst @
- 2012 -2012 Executive Administrative Assistant @
- 2010 -2010 Congressional Intern @
Madison Smith Education
- University of Virginia
Master of Science - MS (Management of Information Technology)
2019-2020 - Longwood University
Bachelor of Arts (B.A.) (Political Science and Government)
2007-2011
Madison Smith Skills
- Customer Engagement
- Customer Retention
- Account Management
- Security Awareness
- Key Performance Indicators
- Customer Satisfaction
- Cross-team Collaboration
- Troubleshooting
- Customer Support
- Client Services
- Client Relations
- Service-Level Agreements (SLA)
- Customer Relationship Management (CRM)
- Oral Communication
- Customer Service
- Content Management
- Content Development
- Online Publishing
- Proofreading
- XML
- Journals
- Editing
- Data Analysis
- Web Content Management
- Salesforce.com
- JIRA
- Ebooks
- Access
- Publications
- Microsoft Office
- Social Media
- Training
- Leadership
- Agile Methodologies
- Scrum
- Software Quality Assurance
- Technical Writing
- Usability Testing
- HTML
- Access Control
- Employee Training
- Quality Assurance
- Microsoft SQL Server
- Analysis
- Public Speaking
- Research
- Microsoft Word
- Social Networking
Madison Smith Summary
- Madison Smith, based in Virginia, United States, is currently a Program and Operations Supervisor, Senior at CITY OF RICHMOND DEPARTMENT OF PUBLIC UTILITIES. Madison Smith brings experience from previous roles at CITY OF RICHMOND DEPARTMENT OF PUBLIC UTILITIES, SafeGuard Cyber and Trader Joe's. Madison Smith holds a 2019 - 2020 Master of Science - MS in Management of Information Technology @ University of Virginia. With a robust skill set that includes Customer Engagement, Customer Retention, Account Management, Security Awareness, Key Performance Indicators and more. Madison Smith has 2 emails and 4 mobile phone numbers on RocketReach.
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