Chief Commercial Officer (CCO) @ (August 2021 - August 2023)
Member @ (February 2024 - Present)
Head of Local Heroes (Part of Centrica and British Gas, concurrent role with Head of Commercial) @ Local Heroes (November 2020 - August 2021)
Head of Commercial Portfolio - Improve and Fix and Prevent Products @ (November 2020 - August 2021)
Head of Customer Experience and Journeys @ (December 2018 - November 2020)
Head of Product, Home Risk Management @ (January 2017 - November 2018)
Head of Products and Propositions, Contract Services @ (January 2014 - April 2017)
Head of Customer Planning @ (December 2012 - December 2013)
Head of Customer Services @ (December 2010 - December 2012)
Various roles including Head of Business Intelligence @ (October 2002 - November 2010)
Graduate Trainee @ (October 2002 - March 2004)
Maddy Howlett Education
University of Warwick
BSc (Engineering and Business)
1999-2002
Chartered Management Institute
Diploma in Management Studies
2010
Maddy Howlett Skills
AI Policy, Governance, and Regulation
Agile Project Management
Artificial Intelligence (AI)
Automation
Business Analysis
Business Innovation
Business Process Improvement
Business Strategy
Business Transformation
Change Management
Coaching
Commercial
Communication
Conversational AI
Cross-functional Team Leadership
Culture Change
Customer Experience
Customer Service
Customer Service Management
Digital Marketing
Emotional Intelligence
Employee Engagement
Entrepreneurship
Financial Services
Governance
Growth Strategies
Inclusive Leadership
Leadership
Management
Marketing
Online Marketing
Operations Management
Organizational Development
Organizational Leadership
Outsourcing
PRINCE2
People Development
Performance Improvement
Performance Management
Product Development
Product Innovation
Product Management
Project Delivery
Project Management
Project Planning
Sales Management
Service Delivery
Service Design
Stakeholder Engagement
Stakeholder Management
Strategic Leadership
Strategy
Sustainability
Team Leadership
Team Management
Technology Integration
User Journeys
Sales
SQL
Research
Maddy Howlett Summary
Maddy Howlett, based in London, England, GB, is currently a Chief Executive Officer at By Miles. Maddy Howlett brings experience from previous roles at By Miles, Women of FinTech, Local Heroes and British Gas. Maddy Howlett holds a 1999 - 2002 BSc in Engineering and Business @ University of Warwick. With a robust skill set that includes AI Policy, Governance, and Regulation, Agile Project Management, Artificial Intelligence (AI), Automation, Business Analysis and more. Maddy Howlett has 2 emails on RocketReach.
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