Maclain Underwood Email & Phone Number
IT Operations Manager @ Pennant
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Maclain Underwood Location
- Hartford, CT, US
Maclain Underwood Work
- 2023 -now IT Operations Manager @
- 2023 -2023 Senior Information Technology Engineer @
- 2023 -2023 IT Resource | Technical Support Engineer @
- 2022 -2022 Customer Success and Support Specialist @ Juniper by IMC
- 2022 -2022 Customer Success and Support Specialist @
- 2020 -2022 Business Development and Training Specialist @
- 2018 -2022 Business Operations Consultant @
- 2021 -2022 President and Owner @
- 2018 -2022 Vice President Operations @
- 2019 -2022 Operations Consultant @
- 2019 -2020 Sales and Digital Marketing Manager @
- 2017 -2019 Account Manager @ Nextoner
- 2018 -2019 Community Liaison @
Maclain Underwood Education
- Western Governors University
Bachelor of Applied Science - BASc (Information Technology)
2023-2025 - College of Western Idaho
Associate of Arts - AA (Business Administration and Management, General)
2017-2019 - Eagle High School
High School Diploma (I was involved in many social activities ranging from: Varsity Wrestling, Varsity Football, Varsity Cross Country, Varsity Track, Cross Fit, Choir and ASP Student Body. Worked as an office assistant to the principal.)
2012-2015
Maclain Underwood Skills
- Zendesk Support
- Technical Documentation Writing
- Office 365 Administration
- Debugging
- Customer Support
- Corporate Communications
- DNS Management
- SaaS Sales
- End-to-end Testing
- Hosting Services
- Network Troubleshooting
- Data Entry and Maintenance
- Customer Retention Strategies
- Payment Industry & Universal Tokenization Service
- HubSpot
- Customer Service
- Customer Experience
- SQL
- Team Leadership
- Public Speaking
- Organization Skills
- Operations Management
- Strategic Planning
- Social Media Marketing
- Ticketing Systems
- Account Reconciliation
- QuickBooks
- Leadership
- Student Leadership
- Teamwork
- Communication
- Networking
- English to Spanish
- Business Development
- People Management
- Critical Thinking
- Multitasking
- Problem Solving
- Project Management
- Cold Calling
- Account Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Retention
- Business-to-Business (B2B)
- Cooperation
- HTML5
- Cascading Style Sheets (CSS)
- ECMAScript
- JavaScript Libraries
Maclain Underwood Summary
- Maclain Underwood, based in Hartford, CT, US, is currently a IT Operations Manager at Pennant. Maclain Underwood brings experience from previous roles at Pennant, Juniper by IMC and Carehandler. Maclain Underwood holds a 2023 - 2025 Bachelor of Applied Science - BASc in Information Technology @ Western Governors University. With a robust skill set that includes Zendesk Support, Technical Documentation Writing, Office 365 Administration, Debugging, Customer Support and more. Maclain Underwood has 1 emails and 1 mobile phone numbers on RocketReach.
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