Principal Account Manager @ (January 2025 - September 2025)
Senior Customer Success Manager @ (September 2023 - January 2025)
Senior Client Success Manager @ (July 2021 - August 2023)
Senior Customer Success Manager @ (September 2020 - July 2021)
Chair, Lifion LEAD Committee (Local Engagement and Diversity) @ (June 2019 - July 2021)
Customer Success Manager @ (January 2019 - September 2020)
Customer Success Manager @ (June 2018 - November 2018)
Customer Success Manager @ Pathgather (November 2017 - November 2018)
Head of Customer Experience @ (May 2017 - August 2017)
Customer Success Manager @ (May 2016 - May 2017)
Mac Krauss Education
Montclair State University
Bachelor’s Degree (Psychology)
County College of Morris
Associate’s Degree (Liberal Arts and Sciences)
Mac Krauss Skills
Creative Problem Solving
Customer Experience
Communication
Leadership
Relationship Building
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Sales
Team Management
Creative Entrepreneurship
Data Analysis
Compelling Leadership
Exceptional Sales Record
Customer Service
Management
Time Management
Strategy
Software as a Service (SaaS)
Teamwork
Project Management
Project Planning
Executive Presentation Skills
Presentation Skills
Public Speaking
Cross-team Collaboration
Team Leadership
Key Client Relationships
Mac Krauss Summary
Mac Krauss, based in New York, NY, US, is currently a Enterprise Customer Success Manager at TechWolf. Mac Krauss brings experience from previous roles at Gloat, BetterUp and Lifion by ADP. Mac Krauss holds a Bachelor’s Degree in Psychology @ Montclair State University. With a robust skill set that includes Creative Problem Solving, Customer Experience, Communication, Leadership, Relationship Building and more. Mac Krauss has 3 emails on RocketReach.
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