Sr. Manager, Workforce Management @ (August 2013 - January 2020)
Associate Manager, Workforce Management @ Aegis PeopleSupport Inc. (January 2012 - August 2013)
Lead, Forecasting and Scheduling - WFM @ Aegis PeopleSupport (August 2008 - December 2011)
Real-Time Analyst @ Aegis PeopleSupport Inc. (November 2007 - August 2008)
Sales Representative and Technical Assistant and Travel Expert @ Aegis PeopleSupport Inc. (August 2006 - November 2007)
Desktop Analyst @ KOALA INTERNET and DESIGNS SERVICES (April 2005 - July 2006)
Ma. Sun Education
University of Southeastern Philippines
BACHELOR OF SCIENCE (COMPUTER SCIENCE)
2001-2005
Davao Central High School 1997-2001
Aegis Peoplesupport
Ma. Sun Skills
Forecasting
Workforce Management
Real Time Monitoring
Capacity Planning
eWFM
IEX
MIS
Scheduling
Avaya
Operations Management
Process Scheduler
Training
Avaya Technologies
Management
Performance Management
Outsourcing
BPO
Ma. Sun Summary
Ma. Sun, based in Surabaya, ID, is currently a Regional Workforce Manager at Gear Inc.. Ma. Sun brings experience from previous roles at TaskUs, IGT Solutions, Aegis PeopleSupport Inc. and Aegis PeopleSupport. Ma. Sun holds a 2001 - 2005 BACHELOR OF SCIENCE in COMPUTER SCIENCE @ University of Southeastern Philippines. With a robust skill set that includes Forecasting, Workforce Management, Real Time Monitoring, Capacity Planning, eWFM and more. Ma. Sun has 2 emails on RocketReach.
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