Ma Ruth Fe Dela Cruz's Location
Toronto, ON, CA
Ma Ruth Fe Dela Cruz's Work
- Director, Workforce Management @ SUTHERLAND GLOBAL SERVICES UK LTD
- Regional WFM Manager, Asia Pacific @ Apple
- Director, Workforce Management and MIS @ Global Payments Inc.
- Senior Manager, Workforce Management @ TELUS International Philippines
- Sr. Manager, Workforce Management @ SUTHERLAND GLOBAL SERVICES UK LTD
- Senior Workforce Manager @ TTEC
- Workforce Manager @ TTEC
- Workforce Senior Supervisor @ TTEC
- Workforce Supervisor @ TTEC
Ma Ruth Fe Dela Cruz's Education
- University of the Philippines
Masters (Public Management)
2008 - 2009 - University of the Philippines
BA (Political Science)
2000 - 2004
Ma Ruth Fe Dela Cruz's Skills
- Workforce Management
- Call Centers
- BPO
- Contact Centers
- Outsourcing
- Performance Management
- Customer Experience
- Call Center Development
- Avaya
- Process Improvement
Ma Ruth Fe Dela Cruz's Summary
Ma Ruth Fe Dela Cruz, based in Toronto, ON, CA, is currently a Director, Workforce Management at Sutherland, bringing experience from previous roles at Apple, Global Payments, TELUS International Philippines and Sutherland Global Services. Ma Ruth Fe Dela Cruz holds a 2008 - 2009 Masters in Public Management @ University of the Philippines. With a robust skill set that includes Workforce Management, Call Centers, BPO, Contact Centers, Outsourcing and more, Ma Ruth Fe Dela Cruz contributes valuable insights to the industry. Ma Ruth Fe Dela Cruz has 2 emails on RocketReach.
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