Ma. Dy Email
Account Specialist @ Credit Glory
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Ma. Dy Location
- Valenzuela, NCR, PH
Ma. Dy Work
- 2024 -now Account Specialist @
- 2020 -2024 Customer Service Team Lead @
- 2018 -2020 Compliance Officer @
- 2015 -2019 Customer Service Monitor @
- 2017 -2018 LC QA Analyst @
- 2013 -2015 Chat Moderator Manager @
- 2012 -2013 Live Chat Operator @ kCompeer
- 2011 -2012 Telemarketer; Appointment Setter @
- 2010 -2011 Customer Service Consultant @
- 2008 -2010 General Customer Service- www.telstra.com.au @
Ma. Dy Education
- Bohol Island State University
Bachelors (Management)
1999-2003
Ma. Dy Skills
- Customer Support
- Creative Problem Solving
- Slack
- Customer Interaction
- Account Relationship
- Account Servicing
- Persistence
- Customer-Focused Service
- Call Monitoring
- Legal Compliance
- Analytical Skills
- Troubleshooting
- Risk Management
- Fraud Detection
- Fraud Investigations
- Ticketing Systems
- Escalation Resolution
- Attention to Detail
- Virtual Assistance
- Leadership
- Written Communication
- Enquiries
- Easily Adaptable
- Active Listening
- Customer Service Operations
- Service Levels
- Google Sheets
- Customer Returns
- Skilled Multi-tasker
- Communication
- Quality Assurance
- Team Leadership
- Problem Solving
- Customer Success
- Organization Skills
- Correspondences
- Voice of the Customer
- Customer Experience Management
- Customer Service
- Telemarketing
- Web Chat
- Administrative Assistants
- Web-based Research
- Management
- Invoicing
- Sales
- Mobile Devices
- Customer Retention
- Teamwork
- Customer Satisfaction
- Data Entry
- Call Centers
- Telephone Skills
- Sales Process
- Salesforce.com
- Account Management
- Direct Sales
- Solution Selling
- Enterprise Software
- Professional Services
- Lead Generation
Ma. Dy Summary
- Ma. Dy, based in Valenzuela, NCR, PH, is currently a Account Specialist at Credit Glory. Ma. Dy brings experience from previous roles at Good Pair Days, Lime, Power Selling Pros and HelpFlow. Ma. Dy holds a 1999 - 2003 Bachelors in Management @ Bohol Island State University. With a robust skill set that includes Customer Support, Creative Problem Solving, Slack, Customer Interaction, Account Relationship and more. Ma. Dy has 2 emails on RocketReach.
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