2018 -now Director of Planning and Performance Improvement @
2016 -2018 Assistant Director of Operational Support @ Parlimentary and Health Service Ombudsman
2014 -2016 Head of Planning @
2011 -2014 Head of Planning and Change Management @
2008 -2013 head of demand and forecasting @
Lynn Ryding Education
Townley High School 1981-1986
Lynn Ryding Skills
Contact Centers
Resource Management
Change Management
Performance Management
Workforce Management
Service Delivery
Call Centers
Project Delivery
Stakeholder Management
Business Transformation
Transition Management
Team Management
Offshoring
Sla
Call Center
Business Process Improvement
Shared Services
Operations Management
Program Management
Forecasting
Strategic Planning
Event Planning
Outsourcing
Peak planning
Multi-channel Retail
CRM
Customer Experience
Inbound Marketing
Employee Engagement
MIS
Performance Improvement
Outsourcing Management
Telemarketing
Capacity Planning
Management
Process Improvement
BPO
Team Leadership
Business Analysis
Strategy
Multi Channel Retail
Planning
Resources
Solutions
Scheduling
Services
Lynn Ryding Summary
Lynn Ryding, based in Barcelona, CT, ES, is currently a Director of Planning and Performance Improvement at CPM International Contact Centre - Barcelona. Lynn Ryding brings experience from previous roles at Parlimentary and Health Service Ombudsman, Capita, Serco and Shop Direct. Lynn Ryding holds a 1981 - 1986 Townley High School. With a robust skill set that includes Contact Centers, Resource Management, Change Management, Performance Management, Workforce Management and more. Lynn Ryding has 1 emails and 1 mobile phone numbers on RocketReach.
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