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Lynn Roy Location
Waterloo, ON, CA
Lynn Roy Work
2023 -now Health Assistant @
2024 -2025 Director of Operations, Volunteer Association @
2023 -2024 Business Manager, SMGH Volunteer Association @
2022 -2023 Patient Experience @
2021 -2022 COVID Health Screener - Team Lead @
2021 -2022 COVID Screener @
2019 -2021 Volunteer and Covid Screener @ The Village at University Gates LTC Residence
2017 -2019 Director Customer Service Operations @
2016 -2017 Regional Vice President, Canadian Support Services @
2009 -2016 Director, Customer Support Organization @
2007 -2009 SVP - Customer Service @
2005 -2007 Director - Member Care Centre @
2003 -2004 AVP, US Group Retirement Services @
2001 -2003 AVP, GB Customer Care Centre @
1991 -2001 SVP and COO @ Mondial Assistance
Lynn Roy Education
University of Waterloo
BA (Sociology)
Lynn Roy Skills
Call Center
Customer Service
Process Improvement
Change Management
Performance Management
Team Leadership
Customer Satisfaction
Operations Management
Coaching
Vendor Management
Sales Operations
Leadership
Management
Customer Experience
Call Centers
Team Building
Employee Benefits
Budgets
Analysis
Human Resources
Outsourcing
CRM
Quality Assurance
Negotiation
Software Documentation
Customer Retention
Forecasting
Business Process Improvement
Training
ITIL
Account Management
Business Analysis
Cross-functional Team Leadership
Healthcare
Project Management
Technical Support
Contact Centers
Public Speaking
Marketing
Cross Functional Team Leadership
Customer Relationship Management Crm
Customer Relationship Management
Lynn Roy Summary
Lynn Roy, based in Waterloo, ON, CA, is currently a Health Assistant at Price Health. Lynn Roy brings experience from previous roles at St. Mary's General Hospital. Lynn Roy holds a BA in Sociology @ University of Waterloo. With a robust skill set that includes Call Center, Customer Service, Process Improvement, Change Management, Performance Management and more.
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