Lutz Remmers Email & Phone Number
Vice President, Cruise Operations @ arrivia
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Lutz Remmers Location
- Scottsdale, AZ, US
Lutz Remmers Work
- 2025 -now Vice President, Cruise Operations @
- 2023 -2025 Executive Director, Global Cruise and Tour Sales @
- 2022 -2023 Executive Director, Global Travel Operations @
- 2020 -2021 Director of Travel and Resorts @
- 2019 -2020 Director of Resort Sales and Fulfillment @
- 2016 -2019 Director of Operations and Business Development @
- 2015 -2016 Contact Center Deputy Director @
- 2012 -2015 Director of Customer Care and Contact Center Operations @
- 2011 -2012 Sales and ASCS Specialist @
- 2010 -2011 Customer Experience Manager @ Milagros GmbH
- 2006 -2010 Contact Center Manager @
Lutz Remmers Education
- UTEL Universidad
Master of Business Administration - MBA (Business Administration and Management, General)
2017-2018 - UTEL Universidad
Bachelor's degree (International Business)
2015-2017 - Massachusetts Institute of Technology
Certification (Design and Development of Educational Technology)
2014-2015 - Universidad del Valle de México
Bachelor's degree (International Commerce)
1999-2002
Lutz Remmers Skills
- Leadership
- Vendor Management
- Customer Experience
- Contact Centers
- Workforce Management
- Strategic Leadership
- Outsourcing
- Quality Assurance
- Team Leadership
- Training
- Call Centers
- Team Management
- Contact Center Consulting
- Operations Management
- Management
- Start-ups
- CRM
- Business Development
- BPO
- Customer Satisfaction
- Coaching
- Performance Management
- Lead Generation
- Business Process Improvement
- Sales
- Telecommunications
- Customer Service
- Business Strategy
- Call Center Development
- Team Building
- Inbound Marketing
- Account Management
- Sales Management
- Cross-functional Team Leadership
- Telemarketing
- Customer Retention
- Leadership Development
- Process Improvement
- Avaya
- P&L Management
- Strategy
- Key Performance Indicators
- Service Delivery
- Outsourcing Management
- Offshoring
- Sales Operations
- Employee Training
- Change Management
- IVR
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Supervisor
- Start Ups
- Cross Functional Team Leadership
- Customer Relationship Management
Lutz Remmers Summary
- Lutz Remmers, based in Scottsdale, AZ, US, is currently a Vice President, Cruise Operations at arrivia. Lutz Remmers brings experience from previous roles at arrivia. Lutz Remmers holds a 2017 - 2018 Master of Business Administration - MBA in Business Administration and Management, General @ UTEL Universidad. With a robust skill set that includes Leadership, Vendor Management, Customer Experience, Contact Centers, Workforce Management and more. Lutz Remmers has 2 emails on RocketReach.
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