Lums Thevathasan Email & Phone Number
Consultant - Customer Experience and Contact Centre @ Private company (Past)
Lums Thevathasan's Location
London, GB
Lums Thevathasan's Work
- Consultant - Customer Experience and Contact Centre @ Private company
- Director of Customer Operations @ Openpay
- Director of Business Development and Planning @ Exellar Technologies Private Limited
- Head of Customer Experience @ Easylife Group Limited
- Head of Contact Centre @ AURELIUS
- Contact Centre Operations and Performance Manager @ Virgin Media
- Call Centre Manager and Back Office (Offline) Manager and Planning and MI Analyst @ Sit-up Channels
- Freelance Editor and Technical Writer @ Self Employed
- Commissioning Editor @ Wrox Press Ltd
- Lecturer - Web Technologies and Database Design @ MicroTech Ltd
Lums Thevathasan's Education
- Coverdale Organisation, Cranfield
Leadership in Management
2002 - 2002 - Coverdale Organisation, Cranfield
A Systematic Approach to Problem Solving
2001 - 2001 - Private Study
NVQ II & III Database Design
1998 - 1998
- Private Study
NVQ II & III Web Technologies (VB and VBScript)
1998 - 1998 - University of Essex
Business with IST (Business Administration and Management, General)
1989 - 1992
Lums Thevathasan's Skills
- Call Centers
- Contact Centers
- Outsourcing
- Leadership
- Customer Experience
- Workforce Management
- Performance Management
- Stakeholder Management
- Forecasting
- Call Center
Lums Thevathasan's Summary
Lums Thevathasan, based in London, GB, is currently a Consultant - Customer Experience and Contact Centre at Private company, bringing experience from previous roles at Openpay, Exellar Technologies Private Limited, Easylife Group Limited and AURELIUS GROUP. Lums Thevathasan holds a 2002 - 2002 Leadership in Management @ Coverdale Organisation, Cranfield. With a robust skill set that includes Call Centers, Contact Centers, Outsourcing, Leadership, Customer Experience and more, Lums Thevathasan contributes valuable insights to the industry. Lums Thevathasan has 1 email on RocketReach.
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