Leadership Trainer and Coach @ (August 2016 - June 2026)
Customer Experience Consultant @ (September 2011 - July 2017)
Customer Experience Consultant @ Luke Todd & Co. (September 2011 - June 2017)
Head of Customer Operations and Experience @ (September 2011 - April 2017)
Head of Customer Support @ DMGT plc (September 2008 - September 2011)
Head of Customer Operations @ (January 2008 - July 2008)
Customer Support Director @ (January 2007 - January 2008)
Head of Contact Centres @ (November 2004 - January 2007)
Customer Service Consultant @ (March 2004 - November 2004)
National Contact Centre Manager @ (March 2001 - February 2004)
Regional Sales Manager @ (February 2000 - March 2001)
Customer Service Support Manager @ (January 1999 - February 2000)
Administration Team Leader @ (March 1998 - February 1999)
Shop Manager @ Ladbrokes (May 1995 - March 1998)
Luke Todd Education
The University of Sheffield
BA Degree (Sociology)
1994-1997
Burnside Community High School
A Level's (Sociology, Economics, General Studies)
1989-1994
Luke Todd Skills
360 Feedback
Account Management
Analysis
Budgeting
Business Process Improvement
Business Strategy
C-Level Leadership
CRM
Change Management
Coaching
Commercial Management
Competitive Analysis
Consultancy Services
Contact Center Management
Contact Centers
Contact Centre
Contract Negotiation
Cross-functional Team Leadership
Culture Change
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Employer Branding
Executive Coaching
Leadership
Leadership Development
Leadership Development Coaching
Management
Negotiation
Operational Efficiency
Operations Management
Outsourcing
Outsourcing Management
People Management
Performance Management
Process Improvement
Profit and loss
Project Management
Public Relations
Recruiting
Retail
Sales
Sales Management
Strategic Thinking
Strategy
Team Leadership
Team Management
Telecommunications
Training & Development
operational management
Luke Todd Summary
Luke Todd, based in Malta, is currently a Executive Coach - Supporting C-Suite, Founders, GM's and MD's at MadeYou. Luke Todd brings experience from previous roles at MadeYou, eBay and Luke Todd & Co.. Luke Todd holds a 1994 - 1997 BA Degree in Sociology @ The University of Sheffield. With a robust skill set that includes 360 Feedback, Account Management, Analysis, Budgeting, Business Process Improvement and more. Luke Todd has 2 emails and 6 mobile phone numbers on RocketReach.
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