2012 -2014 Senior Program Manager - Consumer Care @
2011 -2012 Senior Manager - Contact Center Operations @
2010 -2011 Store systems Capability Manager @
2008 -2010 Services Strategy Manager @
2006 -2008 Project Manager @
2005 -2006 Alternative Channels Agent - Services Marketing @
1999 -2005 Geek Squad Special Agent and Retail Customer Service and Sales @
Luke Steiner Education
Metropolitan State University
Bachelor of Science (BS) (Business Administration and Management, General)
2007-2009
Luke Steiner Skills
Voice of the Customer
Value Realization
Task Execution
Technology Trends
Technology Leadership
Project Governance
Observation
Oral Communication
Lean Principles
Technical Reviews
Service Delivery
Large Projects
Stakeholder Engagement
Key Performance Indicators
Project Initiation
Problem Solving
Individual Behavior Plans (IBP)
Change Process
Senior Stakeholder Management
Stakeholder Management
Project Status Reporting
Product Operations
Product Delivery
PMO Design
Management
Large Scale Change Management
Technology Change Management
Agile & Waterfall Methodologies
Business Logic
Time Management
Teamwork
Consulting
Strategic Thinking
Contact Centers
Business Strategy
IT Strategy
Continuous Improvement
IT Management
Contact Center Management
Agile Methodologies
Analytical Skills
Business Analysis
Capacity Planning
Project Planning
Communication
Program Management
Technical Architecture
Business Meetings
Retail
Cross-functional Team Leadership
Customer Experience
Loss Prevention
Merchandising
Team Leadership
Inventory Management
Customer Service
Team Building
Process Improvement
Vendor Management
Strategic Planning
Project Management
Customer Satisfaction
Profit
Leadership
Operations Management
Change Management
Microsoft Office
P&L Management
Store Management
Performance Management
Strategy
P&L
Income Statement
Hiring
Forecasting
Recruiting
Employee Training
Training
Business Process Improvement
Sales
Microsoft Excel
Cross Functional Team Leadership
SQL
Marketing Strategy
Luke Steiner Summary
Luke Steiner, based in Andover, MN, US, is currently a Principal IT Delivery Manager at Graco. Luke Steiner brings experience from previous roles at Luke Steiner Consulting LLC, Best Buy and Walmart eCommerce. Luke Steiner holds a 2007 - 2009 Bachelor of Science (BS) in Business Administration and Management, General @ Metropolitan State University. With a robust skill set that includes Voice of the Customer, Value Realization, Task Execution, Technology Trends, Technology Leadership and more. Luke Steiner has 5 emails and 2 mobile phone numbers on RocketReach.
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