Customer Success Manager @ (June 2021 - April 2023)
Customer Success Manager @ (January 2020 - June 2021)
Senior Product Consultant @ (September 2017 - June 2021)
Product Consultant @ (January 2015 - August 2017)
Intern @ (January 2014 - December 2014)
IT Support Assistant @ (July 2007 - July 2007)
Luke Smith Education
Lancaster University
Bachelor of Science (B.Sc.)
2010-2013
Hampton School 2003-2010
Luke Smith Skills
Account Management
Agile & Waterfall Methodologies
Agile Methodologies
Analytical Skills
Asana
Biotechnology
Business Analysis
Business Analytics
Business Intelligence
Business Process Improvement
Business-to-Business (B2B)
Change Management
Client Presentation
Client Relations
Communication
Confluence
Consulting
Continuous Improvement
Contract Management
Cost Savings
Cross-functional Coordination
Customer Data
Customer Experience
Customer Onboarding
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service Management
Customer Success
Customer Support
Dashboards
Data Analysis
Data Analytics
Data Management
Data Modeling
Data Visualization
Digital Health
Early-Stage Startups
Global Client Management
Grant Administration
Grant Writing
HP
High Performance Teams
Integration
JIRA
KPI Implementation
Leadership
Lean Six Sigma
Looker (Software)
Management
Medical Device Directive
Medical Device Regulation (MDR)
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Project
Microsoft Teams
Notion Productivity Software
Objectives and Key Results (OKRs)
Online Marketplace
Operational Efficiency
Operational Excellence
Operations Management
Optimising
Presentation
Presentations
Proactive Monitoring
Problem Solving
Product Demonstration
Product Management
Program Management
Project Management
Project Management Office (PMO)
Project Planning
Quality System
RCA
Regression Analysis
Requirements Analysis
Revenue Modeling
Risk Management
Root Cause Analysis
SQL
SaMD
Salesforce.com
Software as a Service (SaaS)
Stakeholder Management
Start-ups Management
Startups
Statistical Data Analysis
Strategic Planning
Strategy
Tableau
Team Leadership
Team Management
Technical Support
Time Management
Training
UserVoice
Zendesk
Luke Smith Summary
Luke Smith, based in London, GB, is currently a Product Manager at Prema Cognition. Luke Smith brings experience from previous roles at GP Automate, Dem Dx and Lantum. Luke Smith holds a 2010 - 2013 Bachelor of Science (B.Sc.) @ Lancaster University. With a robust skill set that includes Account Management, Agile & Waterfall Methodologies, Agile Methodologies, Analytical Skills, Asana and more.
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