Luke Marson Email
Customer Support Associate @ Lyrebird Health
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Luke Marson Location
- London, GB
Luke Marson Work
- Customer Support Associate @ (July 2026 - Present)
- Customer Support Specialist @ (October 2022 - March 2026)
- Quality Assurance Specialist @ (December 2019 - October 2022)
- Delivery Station Customer Relations @ (January 2019 - December 2019)
- Delivery Specialist @ (January 2019 - December 2019)
- Client Associate @ (May 2017 - January 2019)
- Client Complaints Associate @ (July 2017 - November 2018)
- Personal Banker @ (February 2015 - July 2017)
- Essential Banker @ (November 2013 - February 2015)
- Assistant Building Manager @ (April 2009 - November 2013)
- Customer Service Specialist @ (June 2007 - April 2009)
Luke Marson Education
- Waltham Forest college
Music Production and Music Business
2006-2007
Luke Marson Skills
- Address Verification
- Administration
- Analytical Skills
- Auditing
- Bank Fraud Prevention
- Bank Relationship Management
- Banking
- Building Internal & External Relationships
- Case Management
- Client Onboarding
- Client Relations
- Communication
- Complaint Management
- Compliance Assessments
- Compliance Management
- Compliance Monitoring
- Continuous Improvement
- Continuous Process Improvement
- Cross-Functional Team Management
- Cross-Selling
- Cross-functional Collaborations
- Cross-functional Coordination
- Customer Analysis
- Customer Contact
- Customer Engagement
- Customer Escalation Management
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Analysis
- Data Visualization
- Defect Identification
- Distribution Logistics
- E-Commerce
- Escalation Resolution
- Escalations Management
- Event Monitoring
- Exceed Sales Goals
- Exceeding Customer Expectations
- Exceeding Targets
- Finance
- Financial Research
- Financial Transaction Processing
- General Data Protection Regulation (GDPR)
- Handle Confidential Information
- High Quality Standards
- Incident Management
- Inter-departmental Collaboration
- Internet Banking
- Interpersonal Skills
- KYC
- KYC Verification
- Knowledge Management
- Loans
- Logistics Management
- Long-term Customer Relationships
- Make/Buy Decisions
- Manage client expectations
- Microsoft Excel
- Microsoft Office
- Operational Analysis
- Operational Test & Evaluation
- Operations Process Improvement
- Operations Support
- Order Fulfillment
- Order Management
- Organization Skills
- Prepayment Processing
- Problem Analysis
- Problem Solving
- Process Analysis
- Process Improvement Implementation
- Profit/Loss Accountability
- Quality Assurance
- Queue Management
- Regulatory Compliance
- Reporting & Analysis
- Research
- Retail Banking
- Root Cause Analysis
- Root Cause Problem Solving
- SQL
- Same Day Service
- Savings
- Savings Accounts
- Security
- Stakeholder Management
- Suspicious Activity Reports (SAR)
- Team Leadership
- Teamwork
- Technical Support
- Ticketing Systems
- Trend Analysis
- Troubleshooting
- Verification and Validation (V&V)
Luke Marson Summary
- Luke Marson, based in London, GB, is currently a Customer Support Associate at Lyrebird Health. Luke Marson brings experience from previous roles at Amazon. Luke Marson holds a 2006 - 2007 Music Production and Music Business @ Waltham Forest college. With a robust skill set that includes Address Verification, Administration, Analytical Skills, Auditing, Bank Fraud Prevention and more. Luke Marson has 4 emails on RocketReach.
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