Luke Johnston Email
Senior Manager Contact Centre @ Riyadh Air | طيران الرياض
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Luke Johnston Location
- Saudi Arabia
Luke Johnston Work
- Senior Manager Contact Centre @ (March 2024 - Present)
- Global Contact Centre Manager @ (February 2019 - February 2024)
- Contact Centre Manager @ (January 2018 - January 2019)
- Vendor Manager (Client on Site) @ (June 2017 - December 2017)
- Performance Manager @ (June 2016 - May 2017)
- Operations Manager - Remediation Operations @ (July 2012 - May 2016)
- Assistant Operations Manager - PPI Complaints Resolution @ (February 2012 - July 2012)
- Lean Change Consultant @ (June 2011 - January 2012)
- Team Manager - Mortgage Operations @ (October 2010 - May 2011)
- Team Manager - Sales and Customer Service @ (August 2007 - August 2010)
- Product Expert - Motor Insurance Sales @ (January 2007 - July 2007)
- Customer Sales Consultant @ (August 2004 - December 2006)
Luke Johnston Education
- The University of Manchester
Luke Johnston Skills
- Lean Thinking
- Lean Operations
- Collaborative Problem Solving
- Cross-functional Coordination
- Customer Service
- Complaint Management
- Coaching Staff
- Performance Management
- Operational Planning
- Operations Management
- Employee Engagement
- Leadership
- Banking
- Team Management
- Change Management
- Risk Management
- Coaching
- Customer Experience
- Business Process Improvement
- Business Analysis
- Financial Services
- Management
- Business Transformation
- Process Improvement
- Stakeholder Management
- Project Delivery
- Operational Excellence
- Project Management
- Strategy
- Insurance
- Cross Functional Coordination
Luke Johnston Summary
- Luke Johnston, based in Saudi Arabia, is currently a Senior Manager Contact Centre at Riyadh Air | طيران الرياض. Luke Johnston brings experience from previous roles at dnata and Etihad Airways. Luke Johnston holds a The University of Manchester. With a robust skill set that includes Lean Thinking, Lean Operations, Collaborative Problem Solving, Cross-functional Coordination, Customer Service and more. Luke Johnston has 2 emails on RocketReach.
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Top Riyadh Air | طيران الرياض Employees
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Vincent Coste
Chief Commercial Officer
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Martin Eiba
Chief Operations Officer
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Bandar Alsaiari
Head of IT Operations
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