Luke J. Email
Head of Solutions @ MDI Cloud
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Luke J. Location
- Leeds, GB
Luke J. Work
- Head of Solutions @ (August 2026 - Present)
- Professional Services Manager @ (October 2024 - August 2026)
- Solutions Lead @ (April 2022 - October 2024)
- Head of Customer and Product Experience @ (October 2020 - April 2022)
- Product Manager @ (October 2019 - September 2020)
- Customer Experience Insight Lead @ (June 2019 - October 2019)
- Customer Support Representative @ (December 2018 - June 2019)
- Implementation and Adoption Manager @ (December 2016 - December 2018)
- Technical Support Representative @ (February 2016 - December 2016)
- Personal Banking Officer @ (March 2015 - February 2016)
Luke J. Skills
- Agile Methodologies
- Business Analysis
- Business Process
- CSAT
- Customer Engagement
- Customer Experience
- Customer Experience Transformation
- Customer Insight
- Customer Journey Mapping
- Customer Satisfaction
- Customer Service
- Data Analysis
- Digital Strategy
- Enterprise Software
- Enterprise Solution Design
- Microsoft Excel
- Net Promoter Score
- Presales
- Product Adoption
- Product Design
- Product Management
- Product Road Mapping
- Professional Services
- Professional Services Delivery
- Professional Services Leadership
- Project Implementation
- Quotient Sciences Translational Pharmaceutics
- Requirements Analysis
- SaaS Development
- SaaS Implementationn
- Sales
- Sales Enablement
- Software Implementation
- Strategic Communications
- Strategy
- Strategy Implementation
- User Adoption
- Voice of the Customer
- Zendesk
Luke J. Summary
- Luke J., based in Leeds, GB, is currently a Head of Solutions at MDI Cloud. Luke J. brings experience from previous roles at Commify, Praiso and Meetupcall. With a robust skill set that includes Agile Methodologies, Business Analysis, Business Process, CSAT, Customer Engagement and more.
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