Luke Harness Email
Voice Network Engineer @ TXO
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Luke Harness Location
- Kingston upon Hull, England, GB
Luke Harness Work
- 2026 -now Voice Network Engineer @
- 2021 -2026 Network Operations Center Engineer @
- 2018 -2020 Contact Channel Manager @
- 2017 -2018 Contact Management SME - Contact Centre Telephony @
- 2017 -2017 Contact Management SME - SAP ERP Agile Project @
- 2013 -2017 Workflow Manager @
- 2011 -2013 Senior Analyst @
- 2010 -2011 Reporting Analyst @
Luke Harness Education
- Chartered Institute of Marketing
Level 4 (Professional Certificate in Marketing)
2008-2009 - The University of Hull
BA (Hons) (20th Century History)
2005-2008 - The SIP School (Vocale Ltd)
SSCA 'Elite' (Telecommunications Technology/Technician)
2026
Luke Harness Skills
- Business Analysis
- Contact Centers
- Workflow Management
- Forecasting
- Change Management
- Business Process Improvement
- IVR
- Business Planning
- Workforce Management
- Contact Management
- Process Improvement
- Business Process
- Contact Centre Technology
- Customer Contact
- Business Intelligence
- Business Insights
- Front to Back Office
- Vendor Relationships
- Human Resource Planning
- Front Office Support
- ACD
- Blue Pumpkin
- Avaya
- Technical Support
- Benefit Cost Analysis
- Support Management
- Incident Management
- Disaster Recovery
- Strategic Planning
- Capacity Planning
- Demand Planning
- Management
Luke Harness Summary
- Luke Harness, based in Kingston upon Hull, England, GB, is currently a Voice Network Engineer at TXO. Luke Harness brings experience from previous roles at BT Wholesale and npower. Luke Harness holds a 2008 - 2009 Level 4 in Professional Certificate in Marketing @ Chartered Institute of Marketing. With a robust skill set that includes Business Analysis, Contact Centers, Workflow Management, Forecasting, Change Management and more. Luke Harness has 2 emails on RocketReach.
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