Luke Harness Email

Voice Network Engineer @ TXO

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Luke Harness Location

Kingston upon Hull, England, GB

Luke Harness Work

2026 - now Voice Network Engineer @ TXO
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2021 - 2026 Network Operations Center Engineer @ BT Wholesale
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2018 - 2020 Contact Channel Manager @ npower

2017 - 2018 Contact Management SME - Contact Centre Telephony @ npower
2017 - 2017 Contact Management SME - SAP ERP Agile Project @ npower
2013 - 2017 Workflow Manager @ npower Business Solutions
2011 - 2013 Senior Analyst @ npower Business Solutions
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2010 - 2011 Reporting Analyst @ npower Business Solutions
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Luke Harness Education

Chartered Institute of Marketing
Level 4 (Professional Certificate in Marketing)
2008 - 2009
The University of Hull
BA (Hons) (20th Century History)
2005 - 2008
The SIP School (Vocale Ltd)
SSCA 'Elite' (Telecommunications Technology/Technician)
2026

Luke Harness Skills

Business Analysis
Contact Centers
Workflow Management

Forecasting
Change Management
Business Process Improvement
IVR
Business Planning
Workforce Management
Contact Management

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Luke Harness Summary

Luke Harness, based in Kingston upon Hull, England, GB, is currently a Voice Network Engineer at TXO. Luke Harness brings experience from previous roles at BT Wholesale and npower. Luke Harness holds a 2008 - 2009 Level 4 in Professional Certificate in Marketing @ Chartered Institute of Marketing. With a robust skill set that includes Business Analysis, Contact Centers, Workflow Management, Forecasting, Change Management and more.

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