Technical Account Manager @ (August 2023 - November 2024)
Senior Success Manager @ (February 2022 - April 2023)
High Touch Success Manager @ (August 2020 - February 2022)
Associate Portfolio Success Manager @ (April 2019 - August 2020)
CSG Customer Success Intern @ (May 2018 - April 2019)
Internship @ Secretaría de Desarrollo Económico (December 2016 - July 2017)
Luis Rojas Education
Universidad Autónoma del Estado de México
Bachelor's degree (International Business)
2012-2017
Luis Rojas Skills
AI Agents
AI Governance
AI Literacy
AI Strategy
Agile Methodologies
Apex Programming
Business Strategy
Business Transformation
Business Value Realization
Business-to-Business (B2B)
Campaign Planning & Execution
Change Management & Adoption Leadership
Change Management Leadership
Cloud Computing
Communication
Competitive Advantage
Continuous Integration and Continuous Delivery (CI/CD)
Cross-Functional Resource Orchestration
Customer Advocacy
Customer Engagement
Customer Engagement & Strategic Guidance
Customer Experience
Customer Marketing
Customer Needs Translation
Customer Onboarding & Enablement
Customer Relationship Management (CRM)
Data Analysis
Data Analysis & Interpretation
Data Analysis & KPI Reporting
Data Analysis & Risk Assessment
Data Analytics
Data Management
Data-Driven Customer Success
Database Management & Data Curation
Digital Transformation
Digital transformation leadership
Emotional Intelligence & Trust Building
Executive Communication & QBR Delivery
Executive Relationship Management
Executive Stakeholder Engagement
Executive stakeholder management
Flow builder
Gainsight
Google Gemini
Google Workspace
Inteligencia artificial
Interpersonal Skills
Leadership
Marketing Campaign Management
Microsoft Office
Operating Model Design
Performance Dashboards
Portfolio & Account Management
Portfolio Management & Retention Strategy
Presentation Skills
Proactive Customer Engagement
Problem Solving
Problem-Solving & Innovation
Process Automation & Efficiency Improvement
Process Optimization & Scalability
Product Adoption & Value Delivery
Project Management
Prompt engineering
Public Speaking
Relationship Building & Customer Advocacy
Relationship Management & Advocacy
Renewal & Churn Management
Risk Management & Preventive Guidance
Salesforce.com
Slack
Software as a Service (SaaS)
Splunk
Stakeholder Identification & Communication
Strategic Account Management
Strategic Advisory & CoE Development
Strategic Resource Planning
Strategic Thinking
Teamwork
Technical Stakeholder Engagement
Technical Troubleshooting & Problem Resolution
Training
Value Realization & ROI Delivery
Voice of the Customer
Luis Rojas Summary
Luis Rojas, based in Singapore, is currently a Salesforce Consultant at Balo (Top 1% Salesforce Experts). Luis Rojas brings experience from previous roles at Customer Success Collective and Salesforce. Luis Rojas holds a 2012 - 2017 Bachelor's degree in International Business @ Universidad Autónoma del Estado de México. With a robust skill set that includes AI Agents, AI Governance, AI Literacy, AI Strategy, Agile Methodologies and more. Luis Rojas has 2 emails on RocketReach.
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