Luis Ramos Email & Phone Number
Customer Service Manager @ Delphi Technology
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Luis Ramos Location
- Jersey City, NJ, US
Luis Ramos Work
- 2011 -now Customer Service Manager @
- 2002 -2010 Client Manager @
- 2002 -2010 Client Manager @
- 2002 -2010 Leading provider of technical support services @
- 2002 -2005 Helpdesk Manager @
- 1997 -2002 Supervisor @
- 1997 -2002 Senior Representative, Technical Support @
- 1997 -2002 Senior Supervisor, Corporate Technical Support @
- 1997 -2002 Helpdesk Supervisor @
- 1997 -2002 Senior Customer Care Representative @ Nexel Communications
Luis Ramos Education
- Fairleigh Dickinson University 1990
- Farleigh Dickinson University
Business Management (Business Management)
Luis Ramos Skills
- Business Analysis
- Process Improvement
- CRM
- Vendor Management
- Team Leadership
- Cross-functional Team Leadership
- PMP
- Business Process Improvement
- Project Management
- Sla
- Operations Management
- PMO
- Training
- Strategy
- Call Centers
- Integration
- Technical Support
- Outsourcing
- Service Delivery
- Customer Experience
- Customer Satisfaction
- Business Intelligence
- Customer Service
- Solution Selling
- IT Management
- Management
- ITIL
- Quality Assurance
- Program Management
- Leadership
- Project Portfolio Management
- Managed Services
- Business Process
- Account Management
- Strategic Planning
- Disaster Recovery
- IT Strategy
- Change Management
- IT Service Management
- Team Building
- Software Documentation
- Help Desk Support
- Data Flow
- Level 1
- Outline
- Infrastructure
- Windows
- Sales
- User Experience
- Loop
- Complicated
- Oversight
- Driving
- Temporary Placement
- Cross Functional Team Leadership
- Batch Processing
- Staff Scheduling
- Steel Detailing
- Closure
- Infrastructure Planning
- Programming Languages
- Sop
- Resolve
- Initiation
- Monitors
- Salesforce.com
- Human Resources
- Financial Forecasting
- Hdi
- Networking
- Escalation
- Forecasting
- System
- Troubleshooting
- Sage Act
- Engineering
- New Process
- Supervision
- Agreement
- Budgeting
- Help Desk Implementation
- Testing
- Point of Contact
- Subject Matter Expert
- Operational Excellence
- Business Management
- Scheduling
- Transitioning
- Conflict Resolution
- System Monitoring
- Reporting
- Pharmaceutical Sales
- Hardware
- Delphi
- Global Operations
- Client Training
- Project Portfolio
- Jersey
- Cross Functional Team
- Accountability
- Applications
- New Business Opportunities
- Communication
- New Clients
- Manage client expectations
- Operations
- Seibel
- Marketing
- SOW
- Project
- Contractual Agreements
- Training Programs
- Hyderabad
- Data Migration
- Responsibility
- Client Work
- New Services
- Level 2
- Google Groups
- Reviews
- Administering
- VOD
- Software
- Performance Reviews
- Project Design
- Concerts
- Call Logging
- Work Instructions
- Professional Services
- India
- Financial Analysis
- Invoicing
- Tablets
- Budgets
- Quarterly Reporting
- Staff Development
- Knowledge Management
- Pharmaceutical Industry
- Support Staff
- Delivery
- Disaster
- Veeva
- Unified Communications
- Employee Benefits
- Siebel
- Selling
Luis Ramos Summary
- Luis Ramos, based in Jersey City, NJ, US, is currently a Customer Service Manager at Delphi Technology. Luis Ramos brings experience from previous roles at C3i-Inc. Luis Ramos holds a Fairleigh Dickinson University. With a robust skill set that includes Business Analysis, Process Improvement, CRM, Vendor Management, Team Leadership and more. Luis Ramos has 1 emails on RocketReach.
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