Luis Pagan Email & Phone Number
Director of Support Engineering- HCP (Hashicorp) @ IBM
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Luis Pagan Location
- Austin, TX, US
Luis Pagan Work
- Director of Support Engineering- HCP (Hashicorp) @ (February 2024 - Present)
- Senior Director of Customer Support - AMER Region - Engineering @ (January 2023 - January 2024)
- Director of Customer Support, Engineering @ (October 2020 - November 2022)
- Director of Customer Support, Engineering @ (May 2017 - May 2020)
- Technical Support Manager @ (July 2015 - May 2017)
- Software Engineer Team Lead @ (November 2013 - July 2015)
- Police Officer @ (March 2001 - November 2013)
Luis Pagan Education
- Barry University
Bachelor of Science (B.S.) (Information Technology)
2010-2013
Luis Pagan Skills
- Agile Methodologies
- Amazon Web Services (AWS)
- Analysis
- Application Performance Management
- Business Process Improvement
- Cloud Applications
- Cloud Computing
- Communication
- Computer Science
- Cross-functional Team Leadership
- Customer Satisfaction
- Customer Service
- Data Analysis
- Data Center
- Databases
- Employee Training
- Engineering
- Enterprise Architecture
- IT Management
- IT Operations
- Integration
- Leadership
- Management
- Microsoft Office
- Organization Skills
- Performance Monitoring
- Persuasion
- Policy
- Problem Solving
- Process Improvement
- Program Management
- Project Coordination
- Project Leadership
- Project Management
- Public Speaking
- QA Automation
- Salesforce.com Administration
- Security
- Security Information and Event Management (SIEM)
- Software Development
- Software Development Life Cycle (SDLC)
- Software Project Management
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Motivation
- Training
- Training & Development
- Vendor Management
Luis Pagan Summary
- Luis Pagan, based in Austin, TX, US, is currently a Director of Support Engineering- HCP (Hashicorp) at IBM. Luis Pagan brings experience from previous roles at ForgeRock, SpyCloud, ClearDATA and Kinnser Software. Luis Pagan holds a 2010 - 2013 Bachelor of Science (B.S.) in Information Technology @ Barry University. With a robust skill set that includes Agile Methodologies, Amazon Web Services (AWS), Analysis, Application Performance Management, Business Process Improvement and more. Luis Pagan has 2 emails and 2 mobile phone numbers on RocketReach.
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