Luis Ortas Email
Responsable de serveis de teleoperació del Centre Coordinador Sanitari @ Sistema d'Emergències Mèdiques (SEM)
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Luis Ortas Location
- Barcelona, CT, ES
Luis Ortas Work
- 2023 -now Responsable de serveis de teleoperació del Centre Coordinador Sanitari @
- 2021 -2023 Contact Center | Operations | Customer Experience | Data Analyst | Teleasistencia @ Project Management | Data Analyst | Contact Center
- 2017 -2021 Director Centro de Atención Servicio Teleasistencia (Diputación de Barcelona) @
- 2016 -2017 Customer Satisfaction Manager @
- 2014 -2016 Consultor @
- 2014 -2014 Direct Account Manager @
- 2011 -2013 Responsable de operaciones @
- 2008 -2011 Contact Center Manager @
- 2002 -2008 Gerente Delegación @
- 1999 -2002 Supervisor Contact Center @
Luis Ortas Education
- IT Academy de Barcelona Activa 2022-2022
- Foment Formació 2022-2022
- Barcelona School of Management 2021-2021
- IT Academy. Barcelona Activa 2021-2021
- EMR Software 2021-2021
- Centres Innovació i Formació Ocupacional - CIFO 2021-2021
- ESADE Business & Law School 2015-2015
- ESADE Business School 2013-2014
- INSEAD 2013-2013
- Universitat Pompeu Fabra 2009-2009
- Universidad Antonio de Nebrija 2008-2009
- Universitat de Barcelona
Luis Ortas Skills
- Call Centers
- Customer Service Management
- Customer Experience
- Team Management
- Contact Center Operations
- Telemarketing
- Call Center
- Customer Satisfaction
- BPO
- Contact Centers
- Service Management
- Outsourcing Management
- CRM
- Customer Relations
- Outsourcing
- Call Center Development
- Process Improvement
- KPI
- Management
- Contact Center Management
- Service Delivery
- Marketing
- Workforce Management
- New Business Development
- Change Management
- Project Management
- Business Transformation
- Customer Service Operations
- People Management
- Team Leadership
- Contact Centre
- Operations Management
- Customer Retention
- Avaya
- Process Management
- Quality Management
- Call center start-up
- Leadership
- Net Promoter Score
- Telecommunications
- Business Process Improvement
- Business Intelligence
- Vendor Management
- Customer Engagement
- Service Quality
- Business Strategy
- Negotiation
- Customer Service
- Microsoft Excel
- Microsoft Office
- Pmd
- PowerPoint
- C
- Windows
- Valor
- STAR
- Persona
- Business Services
- Fiscal Policy
- Madrid
- Iso 9000
- Alta
- Software
- Operations
- Microsoft Word
- Dar
- CMS
- Sla
- Avaya Technologies
- Alto
- Management Development
- MIS
- Freight
- Key Performance Indicators
- Controller
Luis Ortas Summary
- Luis Ortas, based in Barcelona, CT, ES, is currently a Responsable de serveis de teleoperació del Centre Coordinador Sanitari at Sistema d'Emergències Mèdiques (SEM). Luis Ortas brings experience from previous roles at Project Management | Data Analyst | Contact Center, Tunstall Televida, Ulabox and ON SOLUCIONES. Luis Ortas holds a 2022 - 2022 IT Academy de Barcelona Activa. With a robust skill set that includes Call Centers, Customer Service Management, Customer Experience, Team Management, Contact Center Operations and more. Luis Ortas has 2 emails on RocketReach.
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