Luis Ogando Email
Senior Incident Manager @ Smart DCC (Past)
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Luis Ogando Location
- England, United Kingdom
Luis Ogando Work
- Senior Incident Manager @ (March 2019 - July 2025)
- Major Incident Manager @ (October 2018 - March 2019)
- Senior Incident Manager @ (October 2016 - October 2018)
- Senior Incident Manager @ (October 2016 - October 2018)
- Senior Crisis Manager @ (February 2014 - October 2016)
- Critical Incident Manager @ (April 2011 - February 2014)
- Incident Manager @ (June 2005 - March 2011)
- Senior Consultant (Technical) @ Freeserve Internet (January 1998 - January 2001)
Luis Ogando Education
- Derby College
BTEC National Diploma in Electronics and Microprocessors (BTEC National Diploma in Electronics and Microprocessors)
1985-1988 - Ecclesbourne Comprehensive
- Fernwood Comprehensive
Luis Ogando Skills
- Incident Management
- Service Management
- Service Delivery
- IT Service Management
- ITIL
- Service Desk
- Problem Management
- IT Outsourcing
- Service Improvement
- HP
- Active Directory
- ITIL v3 Foundations Certified
- Major Incident Management
- Contact Centers
- ITIL Service Transition
- BMC Remedy
- SLA
- Change Management
- IT Management
- Crisis Management
- Service-Level Agreements (SLA)
- Infrastructure
- HP Products
- Crisis Communications
- IT Operations
- Disaster Recovery
- Information Technology
- Technology
- Service Level Agreements Sla
- Crisis
- Services
- Service Level Agreements
Luis Ogando Summary
- Luis Ogando, based in England, United Kingdom, was previously a Senior Incident Manager at Smart DCC. Luis Ogando brings experience from previous roles at SCC, Microlise and Hewlett Packard Enterprise. Luis Ogando holds a 1985 - 1988 BTEC National Diploma in Electronics and Microprocessors in BTEC National Diploma in Electronics and Microprocessors @ Derby College. With a robust skill set that includes Incident Management, Service Management, Service Delivery, IT Service Management, ITIL and more.
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