Senior Innovation and Technology Developer @ (November 2022 - February 2026)
Process Architect @ (October 2021 - November 2022)
Product Knowledge and Information Specialist @ SYKES (July 2015 - October 2021)
Team Manager @ SYKES (January 2012 - July 2015)
Customer Service Representative @ SYKES (May 2008 - January 2012)
Customer Service Representative @ Atento El Salvador (December 2007 - April 2008)
Luis Morales Education
Fundación Carlos Slim
Tecnical Diploma (Business Intelligence)
2019-2021
Universidad Tecnológica de El Salvador
Industrial Engineering (Industrial Engineering)
2015-2020
Colegio Champagnat
Bachelor's degree
1992-2005
Luis Morales Skills
Reporting Requirements
Extract, Transform, Load (ETL)
Visualization
Problem Solving
Data Visualization
Customer Support
Change Management
Microsoft Power BI
Salesforce
Data Analysis
Process Improvement
BPO
Call Centers
Outsourcing
Performance Management
Customer Satisfaction
Customer Experience
Workforce Management
Contact Centers
Operations Management
Business Analysis
Business Process Improvement
Reporting & Analysis
Microsoft Excel
SharePoint
Management
Team Leadership
Customer Service
Team Management
Leadership
Continuous Process Improvement
Gaming
Business Intelligence (BI)
IT Automation
Innovation Management
Business Transformation
Strategic Thinking
Memorization
Luis Morales Summary
Luis Morales, based in San Salvador, El Salvador, is currently a Innovation Services Manager at Holland Properties Inc. Luis Morales brings experience from previous roles at Holland Properties Inc and SYKES. Luis Morales holds a 2019 - 2021 Tecnical Diploma in Business Intelligence @ Fundación Carlos Slim. With a robust skill set that includes Reporting Requirements, Extract, Transform, Load (ETL), Visualization, Problem Solving, Data Visualization and more. Luis Morales has 2 emails on RocketReach.
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