Luis Monzon Email
Program Manager Patient Success @ Natera
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Luis Monzon Location
- Guatemala
Luis Monzon Work
- Program Manager Patient Success @ (December 2025 - Present)
- Contact Center Director @ (July 2019 - December 2025)
- Director of Operations @ (July 2019 - December 2025)
- IT Director and Lean Six Sigma Trainer @ (July 2016 - November 2018)
- Americas IT and Non-IT Sourcing Leader @ (March 2015 - June 2016)
- IT Sourcing Americas Leader @ (July 2014 - June 2016)
- IT Sourcing Guatemala and South America @ (April 2012 - July 2014)
- IT CoE Leader Voice and F and A Business @ (September 2011 - September 2012)
- IT Voice Network Manager @ (August 2010 - November 2011)
- R and D Manager @ ECSSA (November 2009 - August 2010)
- IT Manager @ BPO (August 2008 - November 2009)
Luis Monzon Education
- Bircham International University
Master in Business Administration (Business, Marketing, Finance)
2009-2010 - Bircham International University
Bachelor in Business Administration (Business, Marketing, Finance)
2006-2009 - Liceo Javier 1989-2001
Luis Monzon Skills
- Business Process
- Service Delivery
- Outsourcing
- IT Management
- IT Strategy
- Management
- Networking
- Vendor Management
- Team Management
- Sla
- Business Process Improvement
- Call Centers
- Process Management
- Process Improvement
- Pre-sales
- Business Process Re-engineering
- Business Analysis
- CRM
- Telecommunications
- Operations Management
- IT Operations
- Operational Excellence
- IT Service Management
- Business Intelligence
- ERP
- Team Leadership
- Servers
- Requirements Analysis
- Data Center
- MPLS
- Cloud Computing
- Procurement
- Project Management
- Leadership
- Negotiation
- Change Management
- Business Transformation
- BPO
- Business Process Re Engineering
- Business Process Outsourcing Bpo
- Lean Six Sigma
- Coaching
- Pre Sales
- Business Process Outsourcing
Luis Monzon Summary
- Luis Monzon, based in Guatemala, is currently a Program Manager Patient Success at Natera. Luis Monzon brings experience from previous roles at Pan American Communications, Nearsol and GENPACT LLC. Luis Monzon holds a 2009 - 2010 Master in Business Administration in Business, Marketing, Finance @ Bircham International University. With a robust skill set that includes Business Process, Service Delivery, Outsourcing, IT Management, IT Strategy and more. Luis Monzon has 2 emails on RocketReach.
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