2015 -2019 Director of Sales Engineering – Global Solutions @
2011 -2015 IT Director, TAM Division @
2008 -2011 Director of IT Client Support and Project Implementation @
2005 -2008 Technology Operations Manager @
2004 -2005 Post Sales Support Engineer @
2002 -2004 IT Manager @ Soluciones Satelitales
2002 -2003 Professor – Systems Architecture @
Luis Estrada Education
Pontificia Universidad Católica de Chile
MBA (Buisiness Administration)
2009-2011
Universidad Francisco Marroquín
Ing. en Sistemas (IT)
1998-2002
A & M Consolidated High School
High School Diploma
1994-1997
Luis Estrada Skills
Outsourcing
Call Center
Business Analysis
Service Delivery
Vendor Management
ITIL
Process Improvement
Telecommunications
Windows Server
Security
Active Directory
Virtualization
Team Leadership
Operations Management
Linux
Servers
Project Management
Change Management
Team Management
Windows 7
Requirements Analysis
Six Sigma
Key Performance Indicators
Management
Call Centers
IT Operations
Pre-sales
Disaster Recovery
Networking
IT Service Management
Customer Service
Leadership
Microsoft Excel
Pre Sales
SQL
Contact Centers
Business Process Improvement
Luis Estrada Summary
Luis Estrada, based in Guatemala City, Guatemala, Guatemala, is currently a Director Gobierno TI y Ciberseguridad at Bantrab. Luis Estrada brings experience from previous roles at XETECHS and TELUS International. Luis Estrada holds a 2009 - 2011 MBA in Buisiness Administration @ Pontificia Universidad Católica de Chile. With a robust skill set that includes Outsourcing, Call Center, Business Analysis, Service Delivery, Vendor Management and more. Luis Estrada has 1 emails on RocketReach.
Get contact details of over 700M profiles across 60M companies - all with industry-leading accuracy. Sales and Recruiter users, try out our Email Finder Extension.
Use our AI-Powered Email Finder
Find business and personal emails and mobile phone numbers with exclusive coverage across niche job titles, industries, and more for unparalleled targeting. Also available via our Contact Data API.