Luis Domingues Email & Phone Number
Global Director, CX Operations @ eDreams ODIGEO
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Luis Domingues Location
- Barcelona, CT, ES
Luis Domingues Work
- 2024 -now Global Director, CX Operations @
- 2022 -2024 Director, Partnership Management and Operations @
- 2021 -2022 SVP Operations Spain and Executive Board Member @
- 2020 -2021 Operations Director, Barcelona @
- 2019 -2020 Business Unit Director, Barcelona @
- 2016 -2019 Contact Center Director - Airbnb @
- 2015 -2016 CX Operations Manager - Airbnb @
- 2014 -2015 Service Delivery Manager - Airbnb @
- 2014 -2014 Service Delivery Manager @
- 2010 -2014 BPO Customer Operations Manager @
- 2007 -2010 Customer Operations Manager @
- 2004 -2007 General Manager @ New Technologies & Services
- 2002 -2004 Operations Manager @ EGOMUNDO - Training Support Services
- 2001 -2001 IT Services Team Manager @ PROFIFORMA - Training Services Provider
- 1997 -2000 Collections Supervisor @ CREDIFIN - Consumer Credit Bank
Luis Domingues Education
- thePower 2020-2021
- ESAB - E. S. Avelar Brotero 1988-1991
Luis Domingues Skills
- Leadership
- Process Transformation
- Team Building
- Crisis Communications
- Customer Relations
- Stakeholder Management
- Operational Improvement
- Credit Cards
- People Management
- Call Center
- Chip And Pin
- Sales
- Portfolio Management
- Cross Selling
- Motivational Speaking
- VisionPLUS
- Business Analysis
- Contact Center Management
- English
- Negotiation
- Vendor Management
- Team Management
- Team Leadership
- Strategic Planning
- Strategy
- Sales Management
- Microsoft Office
- Microsoft Word
- Operations Management
- Contact Centers
- Strategic Leadership
- Change Management
- Training
- Contact Center Operations
- Customer Service
- Portuguese
- Business Process Improvement
- Business Strategy
- Management
- Teamwork
- Business Management
- Strategic Selling
- Coaching
- Strategic Communications
- Project Management
- Problem Solving
- Outsourcing
- Service Levels
- COPC Registered Coordinator
- Call Centers
- Contact Center Strategy
- COPC
- Sales Leadership Training
- Performance Management
- Spanish
Luis Domingues Summary
- Luis Domingues, based in Barcelona, CT, ES, is currently a Global Director, CX Operations at eDreams ODIGEO. Luis Domingues brings experience from previous roles at eDreams ODIGEO, Sitel, Teleperformance and Teleperformance Spain. Luis Domingues holds a 2020 - 2021 thePower. With a robust skill set that includes Leadership, Process Transformation, Team Building, Crisis Communications, Customer Relations and more. Luis Domingues has 4 emails and 5 mobile phone numbers on RocketReach.
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