Luis C. Baptista Email & Phone Number
Information Technology Team Lead @ Aquarion Water Company
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Luis C. Baptista Location
- New York, NY, US
Luis C. Baptista Work
- 2022 -now Information Technology Team Lead @
- 2016 -2022 Experienced IT Manager - North America Technology and Service Delivery @ Danone
- 2016 -2022 Experienced IT Manager - North America Technology and Service Delivery @ Danone
- 2011 -2016 Experienced Vice President - IT Client Services Manager @
- 2006 -2011 Experienced Vice President Project Manager - Network and Telecomm Manager @
- 1994 -2006 Worldwide IT and Facilities Manager @
Luis C. Baptista Education
- MIT Sloan School of Management
(Organizational Design for Digital Transformation)
2020-2020 - ITIL OSA - Global Knowledge
ITIL v3 Service Lifecycle: Service Strategy
2015-2015 - ITIL OSA - Global Knowledge
ITIL Service Capability v3: Operational Support and Analysis (The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.)
2014-2014 - HDI - Help Desk Institute
HDI Customer Service Representative (HDI advances the technical service and support industry by providing high-quality professional development opportunities for individuals and support centers.)
2013-2013 - Project Manegement Office (PMO) - Agile 2012-2012
- Project Manegement Office (PMO) - Prince2
Prince2
2008-2009 - Project Manegement Office (PMO) - Microsoft Project 2006-2006
- American Management Association (AMA)
Training the Trainer
2004-2005 - Microsoft
MCSE - Microsoft Certified System Engineer - 2981471
2003-2004 - Microsoft
MCSE - Microsoft Certified Systems Engineer
2019 - CISM -Certified Information Security Manager - Certification in progress
(Certified Information Security Manager)
2019 - European Educated
Bachelor’s Degree (Business Administration and Acccounting)
Luis C. Baptista Skills
- Leadership
- IT Strategy
- Team Building
- SDLC
- Data Center
- ITIL
- VoIP
- Sales
- Client Handling
- MCSE
- Office Management
- Incident Management
- Telecommunications
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Visio
- Strategy
- Management Consulting
- Microsoft Office
- Project Portfolio Management
- IT Operations
- Risk Management
- Microsoft Excel
- Process Development
- Cross Functional Team Leadership
- Crisis Management
- Change Management
- Training
- Microsoft Certified Professional
- Business Process Improvement
- Management
- Project Management
- Facilities Management
- Inventory Management
- Process Management
- Service Delivery
- Inventory Control
- Analysis
- IT Management
- Performance Management
- IT Service Management
- Administrative Assistance
- SCCM
- Units
- Payments
- Service Desk
- International Sales
- Vendors
- COBIT
- Cost
- Oversight
- CISM
- Strategy Alignment
- Executive Positions
- Aol
- Business Administration
- Enduring
- Savings
- Ama
- Legal
- Windows 7
- Organizational Structure
- PRINCE2
- Technical Services
- Security
- Contractors
- Desktop Computers
- Key Performance Indicators
- Integration
- Sop
- CRM
- Metrics
- System Architecture
- Spanish
- Auditing
- Regulators
- Collaborative
- Messaging
- Portfolio Management
- Customer Satisfaction
- Relationship Management
- Build Trust
- Data Network
- Internet Protocols
- Inventory
- Technical Teams
- Employee Training
- Point of Contact
- Italian
- Sla
- Portuguese
- Order Fulfillment
- Solution
- PMP
- Service Providers
- Reporting
- Crisis
- Incident
- Stakeholders
- High Performance Computing
- Hardware
- Process Simulation
- Business Continuity Planning
- ITIL Certified
- MPLS
- Litigation Support
- C
- Applications
- Managerial Finance
- Client Services
- Communication
- Schedules
- Implementer
- Advertising
- Customer Needs
- Communication Protocols
- Active
- Speech
- Operations
- Business Partner
- Social Influence
- Project Implementation
- Service Management
- Sarbanes Oxley Act
- Project
- Software Lifecycle
- Contractual Agreements
- House
- Service Levels
- Horizontal
- Emergency Services
- Trading Floor
- Responsibility
- Internal Audit
- Business Units
- System Center
- Efficiencies
- Efficient
- Active Directory
- Microsoft Exchange
- South America
- Software
- Compliance
- Lync Server 2010
- SCOM
- Strategic Thinking
- Budgets
- Risk
- Problem Solving
- Purchase Management
- Service Continuity
- Delivery
- Office Operations
- Americas
Luis C. Baptista Summary
- Luis C. Baptista, based in New York, NY, US, is currently a Information Technology Team Lead at Aquarion Water Company. Luis C. Baptista brings experience from previous roles at Danone and Banking and Finance - Rabobank. Luis C. Baptista holds a 2020 - 2020 MIT Sloan School of Management. With a robust skill set that includes Leadership, IT Strategy, Team Building, SDLC, Data Center and more. Luis C. Baptista has 3 emails and 2 mobile phone numbers on RocketReach.
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