2019 -2020 Practice Administrator -Varied Departments @
2019 -2019 Site Manager @
2016 -2018 Call Center Manager @
2015 -2016 Healthcare Eligibility Supervisor @
2014 -2016 Eligibilty Specialist @
2011 -2014 Customer Service Manager @ ValueOptions
2004 -2006 Scheduling Supervisor @ At Radiology
1999 -2003 Level III Customer Service Rep (Rehire June 2007-April 2010) @
Lucy Rodriquez Education
Florida Metropolitan University
(Business Management)
2006-2007
Lucy Rodriquez Skills
Training and Development (HR)
Soft Skills
Collaborative Problem Solving
Customer Service Management
Staff Development
Leadership Development
Communication
Financial Performance
Relationship Building
Performance Appraisal
Contact Center Management
Call Center Administration
HR Policies
Teamwork
Negotiation
Dispute Resolution
Contact Center Operations
Customer Relationship Management (CRM)
Public Health
Government
Staff Retention
Completion of Scheduling Seminar, The Essentials of Credibility, The Confe
Leadership
Customer Satisfaction
Customer Service
Process Improvement
Management
Project Management
Healthcare
Sales
Team Leadership
Operations Management
Account Management
Call Centers
Policy
Team Building
Employee Training
Analysis
Problem Solving
Coaching
Scheduling
Training
Public Policy
The Confe
The Essentials of Credibility
Completion of Scheduling Seminar
Lucy Rodriquez Summary
Lucy Rodriquez, based in Meriden, CT, US, is currently a Director Call Center Operations at Cornell Scott - Hill Health Center. Lucy Rodriquez brings experience from previous roles at Cornell Scott - Hill Health Center and Xerox Corporation. Lucy Rodriquez holds a 2006 - 2007 Florida Metropolitan University. With a robust skill set that includes Training and Development (HR), Soft Skills, Collaborative Problem Solving, Customer Service Management, Staff Development and more. Lucy Rodriquez has 2 emails on RocketReach.
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