Team Leader - Case Management @ (March 2017 - July 2017)
Contact Centre Team Leader @ (March 2015 - March 2017)
Business Development Officer - Acting @ (August 2016 - November 2016)
Customer Service Consultant @ (January 2014 - March 2015)
Emergency Management Consultant @ (September 2013 - February 2014)
Customer Service @ Max Brown Real Estate (July 2012 - January 2013)
Operations Manager @ (March 2006 - July 2012)
Claims Assist Manager Victoria @ (September 2004 - September 2005)
Repair Centre Manager @ (April 2003 - September 2004)
Contact Centre Operations Manager @ (April 2000 - April 2003)
Customer Contact Centre Team Leader @ (April 1998 - April 1999)
Sales service and claims consultant @ (October 1997 - April 1998)
Lucy Proctor Education
Girton Grammar, Bendigo 1992-1993
Beaumaris Secondary College 1990-1991
Lucy Proctor Skills
Business Analysis
Business Process Improvement
Business Relationship Management
Call Centers
Change Management
Claim
Claims Management
Coaching
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Employee Engagement
Employee Training
General Insurance
Insurance
Leadership
Liability
Management
Operations Management
Performance Management
Process Improvement
Real Estate
Recruiting
Relationship Management
Risk Management
Sales
Stakeholder Management
Team Leadership
Training
Training Delivery
Vendor Management
Lucy Proctor Summary
Lucy Proctor, based in Croydon Hills, VIC, AU, is currently a Coordinator Business Investment and support at Yarra Ranges Council. Lucy Proctor brings experience from previous roles at Yarra Ranges Council. Lucy Proctor holds a 1992 - 1993 Girton Grammar, Bendigo. With a robust skill set that includes Business Analysis, Business Process Improvement, Business Relationship Management, Call Centers, Change Management and more. Lucy Proctor has 1 emails on RocketReach.
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