Lucy Duncan Email
Product Governance Manager @ Aviva
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Lucy Duncan Location
- Ipswich, GB
Lucy Duncan Work
- Product Governance Manager @ (January 2025 - Present)
- Broker Oversight Analyst @ (September 2023 - December 2024)
- FOS Complaint Handler @ (January 2020 - September 2023)
- Senior Complaint Handler @ (January 2015 - January 2020)
- Complaints Handler @ (April 2011 - January 2015)
- Senior Customer Service Representative @ (July 2009 - April 2011)
- Customer Service Representative @ (June 2003 - July 2009)
- Post team member @ (June 2000 - June 2003)
Lucy Duncan Education
- Chartered Insurance Institute
Record Of Acheivement (Introduction to risk management)
2024-2024 - Chartered Insurance Institute
Record Of Acheivement (Insurance, legal & regulatory)
2023-2023 - Thurleston high school
Lucy Duncan Skills
- Analytical Skills
- Complaint Investigations
- Complaint Management
- Compliance Oversight
- Consumer duty
- Creative Problem Solving
- Customer Satisfaction
- Customer Service
- Data Analysis
- Difficult Situations
- Dispute Resolution
- Employee Training
- Enterprise Risk Management
- File Review
- Gap Analysis
- General Insurance
- Governance
- Insurance Operations
- Internal Controls
- Letter Writing
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Minutes
- Negotiation
- Operational Oversight
- Operational Risk Management
- Oral Communication
- Organization Skills
- Power bi
- Problem Solving
- Process Improvement
- Product Complaints
- Regulatory Compliance
- Regulatory Requirements
- Respond
- Risk
- Risk Assessment
- Risk Management
- Root Cause
- Root Cause Analysis
- Root Cause Problem Solving
- Stakeholder Relations
Lucy Duncan Summary
- Lucy Duncan, based in Ipswich, GB, is currently a Product Governance Manager at Aviva. Lucy Duncan brings experience from previous roles at AXA. Lucy Duncan holds a 2024 - 2024 Record Of Acheivement in Introduction to risk management @ Chartered Insurance Institute. With a robust skill set that includes Analytical Skills, Complaint Investigations, Complaint Management, Compliance Oversight, Consumer duty and more. Lucy Duncan has 2 emails on RocketReach.
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