Lucidya | لوسيديا Information

Lucidya is the agentic CX platform redefining customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that autonomously execute end-to-end resolutions, handling cases from initial contact through retention without human intervention. Trained on over a decade of proprietary data, Lucidya's Arabic NLP engine processes 17 Arabic dialects with 92% sentiment and context accuracy, enabling its AI agents to resolve the majority of customer requests autonomously and maintain an 85% containment rate. Lucidya serves 75M+ customers across 13 countries through its customers worldwide and was named the top performer in Frost & Sullivan's 2025 Frost Radar™ (MENA), the highest-scoring company across both the Growth Index and the Innovation Index. Lucidya is designed to comply with regional and international data privacy frameworks, and stands as the only CX platform in the MENA region to achieve ISO/IEC 42001 certification. This commitment ensures a secure, locally hosted infrastructure that keeps customer data in-region and protected while delivering autonomous resolution at scale.