Luca Scarpa Email
Senior Manager - Customer Success - AI Contact Center solutions @ Microsoft
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Luca Scarpa Location
- Manchester, England, GB
Luca Scarpa Work
- Senior Manager - Customer Success - AI Contact Center solutions @ (July 2021 - Present)
- Senior Manager - Customer Success - AI Contact Center solutions @ (March 2022 - Present)
- Senior Principal Customer Success Manager @ (July 2021 - August 2023)
- Executive Customer Success Manager- WW Customer Success Team at Citrix @ (December 2020 - June 2021)
- Senior Digital Program Manager @ (October 2018 - December 2020)
- Principal Customer Success Manager - SAP Customer Success Group @ (September 2017 - October 2018)
- Senior Customer Success Manager - SuccessFactors HCM Cloud Solutions @ (April 2014 - September 2017)
- Sales Account Manager @ Allegro Networks UK (November 2013 - April 2014)
- Senior Sales Executive @ (April 2013 - November 2013)
- Cisco – Networking Sales Account Manager (European Market) @ Bizcom Europe Ltd. (November 2010 - April 2013)
- Export Manager (U.S market) @ Mirage Granito Ceramico S.p.A (September 2009 - October 2010)
- Customer Technical Support Analyst @ (December 2006 - March 2008)
Luca Scarpa Education
- Università degli Studi di Napoli Federico II
Bachelor's degree (Business/Managerial Economics)
2001-2006
Luca Scarpa Skills
- Machine Learning
- Contact Center as a Service (CCaaS)
- Customer Success
- Change Management
- Software as a Service (SaaS)
- Project Management
- Account Management
- Consulting
- Business Development
- Technical Support
- Data Center
- Sales
- Network Administration
- Supply Chain Management
- SAP
- Enterprise Software
- Microsoft Office
- Customer Service
- Management
- SuccessFactors
- IT Sales
- Software Solution Sales
- SAP Products
- Generative AI
- Computer Ethics
- Artificial Intelligence (AI)
- HP Server Hardware
- PowerPoint
- Cisco Wireless
- IBM Servers
- Microsoft Word
- Microsoft Excel
- AS400 system
- Cisco Routers
- Software as a Service
Luca Scarpa Summary
- Luca Scarpa, based in Manchester, England, GB, is currently a Senior Manager - Customer Success - AI Contact Center solutions at Microsoft. Luca Scarpa brings experience from previous roles at Microsoft, Nuance Communications and Citrix. Luca Scarpa holds a 2001 - 2006 Bachelor's degree in Business/Managerial Economics @ Università degli Studi di Napoli Federico II. With a robust skill set that includes Machine Learning, Contact Center as a Service (CCaaS), Customer Success, Change Management, Software as a Service (SaaS) and more. Luca Scarpa has 2 emails on RocketReach.
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