Luca Scarpa Email
Senior Manager - Customer Success - AI Contact Center solutions @ Microsoft
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Luca Scarpa Location
- Manchester, England, GB
Luca Scarpa Work
- 2021 -now Senior Manager - Customer Success - AI Contact Center solutions @
- 2022 -now Senior Manager - Customer Success - AI Contact Center solutions @
- 2021 -2023 Senior Principal Customer Success Manager @
- 2020 -2021 Executive Customer Success Manager- WW Customer Success Team at Citrix @
- 2018 -2020 Senior Digital Program Manager @
- 2017 -2018 Principal Customer Success Manager - SAP Customer Success Group @
- 2014 -2017 Senior Customer Success Manager - SuccessFactors HCM Cloud Solutions @
- 2013 -2014 Sales Account Manager @ Allegro Networks UK
- 2013 -2013 Senior Sales Executive @
- 2010 -2013 Cisco – Networking Sales Account Manager (European Market) @ Bizcom Europe Ltd.
- 2009 -2010 Export Manager (U.S market) @ Mirage Granito Ceramico S.p.A
- 2006 -2008 Customer Technical Support Analyst @
Luca Scarpa Education
- Università degli Studi di Napoli Federico II
Bachelor's degree (Business/Managerial Economics)
2001-2006
Luca Scarpa Skills
- Machine Learning
- Contact Center as a Service (CCaaS)
- Customer Success
- Change Management
- Software as a Service (SaaS)
- Project Management
- Account Management
- Consulting
- Business Development
- Technical Support
- Data Center
- Sales
- Network Administration
- Supply Chain Management
- SAP
- Enterprise Software
- Microsoft Office
- Customer Service
- Management
- SuccessFactors
- IT Sales
- Software Solution Sales
- SAP Products
- Generative AI
- Computer Ethics
- Artificial Intelligence (AI)
- HP Server Hardware
- PowerPoint
- Cisco Wireless
- IBM Servers
- Microsoft Word
- Microsoft Excel
- AS400 system
- Cisco Routers
- Software as a Service
Luca Scarpa Summary
- Luca Scarpa, based in Manchester, England, GB, is currently a Senior Manager - Customer Success - AI Contact Center solutions at Microsoft. Luca Scarpa brings experience from previous roles at Microsoft, Nuance Communications and Citrix. Luca Scarpa holds a 2001 - 2006 Bachelor's degree in Business/Managerial Economics @ Università degli Studi di Napoli Federico II. With a robust skill set that includes Machine Learning, Contact Center as a Service (CCaaS), Customer Success, Change Management, Software as a Service (SaaS) and more. Luca Scarpa has 3 emails on RocketReach.
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