Luca de Simone Location
- Cinisello Balsamo, IT
Luca de Simone Work
- 2021 -now CLOC Manager @
- 2020 -2023 Managed Services Design and Transition Manager @
- 2015 -2020 Senior Head of Service Operations and Service Consulting @ Nest2
- 2013 -2015 Operations Manager @ Nest2
- 2012 -2012 Team Manager (EXXON MOBIL - Esso) @ Sykes
- 2011 -2012 Team Manager (DYMO) @ Sykes
- 2010 -2011 Team Manager (Nike) @ Sykes
- 2008 -2010 Team Manager (At and t) @ Sykes
- 2007 -2008 Ticket Quality Analyst (At and t) @ Sykes
- 2007 -2007 Network Analyst (At and t) @ Sykes
- 2005 -2007 Shop Manager (Owner) @ Sunset Blvd Store S.n.c.
- 2004 -2006 Tour Manager and Band Manager (owner) @ 2KK Bookings & Mgmt (Amsterdam - Los Angeles)
- 2003 -2004 Wharehouse Manager and driver's coordinator (CID express) @ AWS Corriere Espresso
- 1998 -2003 Sales manager and Technical desk supervisor @
- 1990 -1998 Professional Basketball Player @ F.I.P.
Luca de Simone Education
- Universita' Statale di Milano
(Political Science and Sociology)
1993-1997 - Liceo Scientifico G. Peano
High School Diploma (Physics, Chemistry, Mathematics, Latin, Literature, Philosophy, Informatics, History, Geography, Art)
1988-1993
Luca de Simone Skills
- Management
- Team Leadership
- Team Management
- Customer Satisfaction
- Coaching
- Outsourcing
- Teamwork
- SLA
- Process Improvement
- Communication
- Time Management
- People Management
- Recruiting
- Cisco Technologies
- Team Building
- Client Service
- Performance Reporting
- Interviews
- Customer Retention
- Client Communications
- Remedy
- Outlook
- Customer Focus
- Situational Leadership
- Social Networking
- KPI
- Customer Relations
- Recruitment/Retention
- Cisco
- RightNow
- Excel
- Performance Improvement
- Operational Excellence
- Communications Strategy
- Sociology
- Retention
- Conducting Interviews
- Performance Reviews
- Attrition
- Net Promoter Score
- Surveys
- PowerPoint
- Windows
- ClearQuest
- Outsourcing Management
- Pre-sales
- Telecommunications
- ITIL v3 Foundations Certified
- Avaya IP Telephony
- VoIP
- Social Media
- Leadership
- Pre Sales
- Sales
- Microsoft Excel
- Troubleshooting
- Event Planning
- Italian
- Research
Luca de Simone Summary
- Luca de Simone, based in Cinisello Balsamo, IT, is currently a CLOC Manager at Lutech. Luca de Simone brings experience from previous roles at Lutech, Nest2 and Sykes. Luca de Simone holds a 1993 - 1997 Universita' Statale di Milano. With a robust skill set that includes Management, Team Leadership, Team Management, Customer Satisfaction, Coaching and more. Luca de Simone has 3 emails on RocketReach.
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