Luca Cappelli Email
Emea @ TP
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Luca Cappelli Location
- Rome, IT
Luca Cappelli Work
- Front Office Manager @ (December 2025 - April 2026)
- Account Manager and Delivery @ (October 2023 - November 2025)
- Operations Manager @ (January 2023 - January 2025)
- Client Services Manager @ (July 2018 - October 2023)
- Account Manager @ (March 2013 - July 2018)
- Emea @
- Managing the EMEIA Region for Tech Client. •Regional Operational responsibility for Established Markets out multiple sites and AHA programs (3500+ advisors) •Regional responsibility for Training Dept – Managing 11 Training Managers •Regional responsibility @ (March 2013 - July 2018)
- Assistant Call Center Manager and Area Manager @ (September 2011 - February 2013)
- Team Leader @ (December 2007 - August 2011)
- Customer Care @ (February 2006 - November 2007)
- Strategic Account Manager @ TELEPERFORMANCE EMEA (January 2022 - January 2023)
- Service Project Manager @ TELEPERFORMANCE EMEA (January 2018 - January 2023)
- Call Center Manager @ TELEPERFORMANCE ITALY (January 2013 - January 2018)
Luca Cappelli Education
- Sapienza Università di Roma
Laurea Triennale (Romance Languages, Literatures, and Linguistics)
2004-2007 - Sapienza Università di Roma
Bachelor's Degree
Luca Cappelli Skills
- Operations Management
- Customer Support
- Foreign Languages
- Leadership
- Customer Experience
- Scheduling
- Project Management
- Definizione Del Budget E Previsioni
- Soddisfazione del cliente
- Change Management
- Team Leadership
- Service Delivery
- Contact Center
- Call Center
- CRM
- Gestione operativa
- COPC
- Gestione team
- Pianificazione
Luca Cappelli Summary
- Luca Cappelli, based in Rome, IT, is currently a Emea at Teleperformance. Luca Cappelli brings experience from previous roles at VERISURE ITALIA and Accenture. Luca Cappelli holds a 2004 - 2007 Laurea Triennale in Romance Languages, Literatures, and Linguistics @ Sapienza Università di Roma. With a robust skill set that includes Operations Management, Customer Support, Foreign Languages, Leadership, Customer Experience and more. Luca Cappelli has 1 emails on RocketReach.
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