LUATEL Information

HEAR THE SMILE IN OUR VOICE At LUATEL, we don’t just deliver customer support, we create meaningful customer experiences at scale. As a global customer operations partner, we provide secure, technology-driven, and multilingual solutions for international and regulated industries. With operations across 12+ countries and service delivery in 33 languages, our teams support clients in telecommunications, energy, e-commerce, and the public sector. Why Join LUATEL Work in an international environment across multiple countries and cultures Be part of a fast-growing organization within the global IT group Telerion Gain experience with AI-driven customer interaction technologies Develop your career in multilingual and omnichannel operations Access structured training and professional development Contribute to projects for global enterprises and public sector clients What You’ll Be Part Of At LUATEL, you will work in high-performance teams delivering: - Omnichannel customer care (voice, chat, email, messaging, video) - AI-supported customer interactions and automation - Inbound and outbound communication services - 24/7/365 multilingual support environments - Integrated CRM and enterprise systems Who We’re Looking For We are looking for motivated professionals who: - Communicate clearly and professionally - Thrive in dynamic, international environments - Are comfortable working with digital tools and AI-supported systems - Are customer-focused, reliable, and solution-oriented - Speak one or more languages fluently Our Culture - Technology enables efficiency. - Compliance builds trust. - People create loyalty. At LUATEL, we believe that behind every interaction is a human connection, and that’s what makes the difference. Start Your Journey Apply now and take the next step in your career. Join LUATEL and help shape the future of customer experience, where human expertise and AI-driven innovation work seamlessly together.