Louise Phillips Email & Phone Number
Vice President - Customer Centres @ Virgin Atlantic
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Louise Phillips Location
- United Kingdom
Louise Phillips Work
- Vice President - Customer Centres @ (January 2022 - Present)
- Head of Customer Centres @ (August 2015 - January 2022)
- Contact Centre Manager @ (January 2012 - August 2015)
- Customer Service Team Leader @ (September 2010 - January 2012)
- Personal Banking Manager @ (March 2008 - September 2010)
- Senior Recruitment Consultant @ (August 2007 - March 2008)
- Recruitment Consultant @ (April 2005 - August 2007)
- Cabin Crew @ (September 2002 - April 2005)
Louise Phillips Education
- Swansea University / Prifysgol Abertawe
Louise Phillips Skills
- Team Leadership
- Customer Service
- Team Management
- Management
- Performance Management
- Airlines
- Stakeholder Management
- Customer Experience
- Leadership
- Operations Management
- Aviation
- Operational Contact Centre Management
- Customer Service Management
- Sales
- Coaching
- Recruiting
- Strategy
- Teamwork
- Communication
- Negotiation
- Team Motivation
- Change Management
- Complaint Management
- Training Delivery
- Contact Center Operations
- Contact Center Management
- People Management
- Stakeholder Engagement
- Customer Engagement
- Customer Journeys
- Business Travel
- Fares
- Banking
- Airline Reservations
- Workforce Management
- Airport Management
- Customer-focused Service
- Net Promoter Score
- Business Strategy
- Service Quality
- Product Marketing
- Airports
- Civil Aviation
- Travel Management
- Airline Management
- Success Driven
- Process Improvement
- People Development
- Commercial Aviation
- PRINCE2
- Contact Centers
- Enforcement
- CRM
- Patrol
- Field Training
- Telemarketing
Louise Phillips Summary
- Louise Phillips, based in United Kingdom, is currently a Vice President - Customer Centres at Virgin Atlantic. Louise Phillips brings experience from previous roles at Virgin Atlantic and Lloyds Bank. Louise Phillips holds a Swansea University / Prifysgol Abertawe. With a robust skill set that includes Team Leadership, Customer Service, Team Management, Management, Performance Management and more. Louise Phillips has 2 emails on RocketReach.
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