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Louise Phillips Location
United Kingdom
Louise Phillips Work
2022 -now Vice President - Customer Centres @
2015 -2022 Head of Customer Centres @
2012 -2015 Contact Centre Manager @
2010 -2012 Customer Service Team Leader @
2008 -2010 Personal Banking Manager @
2007 -2008 Senior Recruitment Consultant @
2005 -2007 Recruitment Consultant @
2002 -2005 Cabin Crew @
Louise Phillips Education
Swansea University / Prifysgol Abertawe
Louise Phillips Skills
Team Leadership
Customer Service
Team Management
Management
Performance Management
Airlines
Stakeholder Management
Customer Experience
Leadership
Operations Management
Aviation
Operational Contact Centre Management
Customer Service Management
Sales
Coaching
Recruiting
Strategy
Teamwork
Communication
Negotiation
Team Motivation
Change Management
Complaint Management
Training Delivery
Contact Center Operations
Contact Center Management
People Management
Stakeholder Engagement
Customer Engagement
Customer Journeys
Business Travel
Fares
Banking
Airline Reservations
Workforce Management
Airport Management
Customer-focused Service
Net Promoter Score
Business Strategy
Service Quality
Product Marketing
Airports
Civil Aviation
Travel Management
Airline Management
Success Driven
Process Improvement
People Development
Commercial Aviation
PRINCE2
Contact Centers
Enforcement
CRM
Patrol
Field Training
Telemarketing
Louise Phillips Summary
Louise Phillips, based in United Kingdom, is currently a Vice President - Customer Centres at Virgin Atlantic. Louise Phillips brings experience from previous roles at Virgin Atlantic and Lloyds Bank. Louise Phillips holds a Swansea University / Prifysgol Abertawe. With a robust skill set that includes Team Leadership, Customer Service, Team Management, Management, Performance Management and more. Louise Phillips has 2 emails on RocketReach.
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