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Lou Costa Location
Burlington, ON, CA
Lou Costa Work
Director Field Operations Ontario Provincial @ (December 2014 - Present)
Director Service and Fleet @ (April 2012 - December 2014)
General Manager Operations Planning and Assessment @ (May 2006 - April 2012)
Director Service Performance @ (January 2005 - April 2012)
Director Six Sigma Project Delivery @ (January 2008 - September 2008)
Senior Manager Analytics and Metrics @ (October 1993 - January 2005)
Lou Costa Education
Ryerson University
(Engineering)
1987-1990
Lou Costa Skills
Analysis
Analytics
Business Development
Change Management
Contact Centers
Continuous Improvement
Customer Experience
Customer Service
Easily Adaptable
Integration
Managed Services
Management
PMP
Performance Management
Process Improvement
Product Management
Program Management
Project Delivery
Project Governance
Project Planning
Project Portfolio Management
Quality Control
Service Management
Six Sigma
Survey Design
Team Leadership
Telecommunications
Telephony
Vendor Management
Visio
Lou Costa Summary
Lou Costa, based in Burlington, ON, CA, is currently a Director Field Operations Ontario Provincial at Bell Technical Solutions. Lou Costa brings experience from previous roles at Bell. Lou Costa holds a 1987 - 1990 Ryerson University. With a robust skill set that includes Analysis, Analytics, Business Development, Change Management, Contact Centers and more.
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